rh 8 on win 7 design view images upside down

[Guest]

This is really weird.  Moved robohelp to windows 7.  Opened a topic and noticed that my images in design view are backwards.  It is like looking in a mirror.  When I compile and view the topic everything is fine.  This doesnt happen on xp machine.  Any ideas?  Please help.

[RoboColum_n_]

This is a new one on me but running a version of RoboHelp that isn't supported on Windows 7 could be the issue.

[Guest]

http://blogs.adobe.com/techcomm/2009/12/adobe_robohelp_8_now_supports_windows_7_also.html

I am running RoboHelp on 32bit windows 7, which should be supported.  All images, including the gallery are backwards.  It is happening on both systems that robohelp is installed on.  Since it turns out okay when it is running in the chm, it isn't a show stopper.  But, hard to design.  Please help.

[Guest]

current version I'm running is 8.0.2.x

[Captiv8r]

Have you tried updating your video drivers?

[Guest]

Graphics drivers are fine.

I really believe when I installed and built out some help changes it was fine.  Must have been a windows update or something like that?

[Peter Grainge]

Have you tried uninstalling and reinstalling Rh along with the patches?

Have you looked at one of the sample projects to see if they have the same problem? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

The samples are doing the same.  Graphics are all mirror affect.  See image below:

[Captiv8r]

Ahh, I was wondering about that. The thread title read that the images were upside down, but the body of all the threads reads "mirror effect". Those are two completely different things.

I'm thinking you need to get Adobe to look at this. I'd first report it as a bug using the link below.

http://www.adobe.com/go/wish

Also can't help but notice an interesting way to screen capture. Phone camera?

Cheers... Rick

[Captiv8r]

D'oh! Never mind on the bug report. Just remembered you are a few versions behind.

Cheers... Rick

[Guest]

Yeah. Only way to do it.  I will try to re-install and see if it works.  Also checking to see what updates have been on the system.  Since it really just started to do this a few weeks ago.  Does anybody know what the design view uses to translate the html?

[Captiv8r]

Uhhh, on the "only way to do it" bit, is that in reference to the screen capture?

If so, what, is this on one of those systems that is secure with no internet capability?

Hopefully the reinstall will help. But personally I'm skeptical it will. I know you disagree, but my gut still smells a driver issue.

Cheers... Rick

[Guest]

I think you might be right on the video driver.  Problem is no new drivers.  I installed rh 11 trial and got the same issue with the samples.  So it isn't just a rh 8 issue for me.