3 Replies Latest reply: Jun 2, 2014 3:21 PM by gpari33

File sync issues

gpari33 Jun 2, 2014 1:35 PM

I have a file that I need to upload to the cloud, it's about 10gb in size... the problem is, i leave it in the folder and when I come back, it says that it was "unable to sync file".

The file is a quicktime prores ".mov" extension, there is nothing unusual about the file name that would create a conflict.

I tested with a small size file and everything was ok.

I have also made sure that _all_ the conditions necessary to sync files from desktop to cloud are in place.

Not much information on this topic to be found.

Thx for any help.

1. Re: File sync issues

John T Smith Jun 2, 2014 1:41 PM (in response to gpari33)

File Sync Links that may help
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html
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2. Re: File sync issues

gpari33 Jun 2, 2014 2:19 PM (in response to John T Smith)

Have been through all of that.. I'm trying to "compress" the file into a ".zip" container and see if that resolves the issue.. if it does, I'll post it as a workaround in this thread if other people search here when they encounter this issue.
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3. Re: File sync issues

gpari33 Jun 2, 2014 3:21 PM (in response to gpari33)

The file I was trying to upload was 10.13 gb, and after a chat with technical support, this is the only apparent solution:

so it's not the end of the world, although unfortunate that I have to compress a project twice instead of once in order to send it....
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