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I generated WebHelp this morning and all screenshots were displaying correctly. A few hours later, I generated WebHelp again and all screenshots have been replaced with the fractured icon in Chrome. Can anyone advise please?
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Are they appearing correctly if you use another flavour of browser? That would narrow it down to either a RH issue or a Chrome one.
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Hello Jeff,
It is also happening in IE (displaying red crosses) and in Firefox (displaying nothing).
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Hello Jeff,
To add something else here - if I preview a topic using Chrome, IE or Firefox, the screenshots are displayed. So this makes me think that generating the files causes the problem. I still don't know what that problem is though.
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Is it happening with the sample files?
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Excuse my ignorance but where can I find the sample files in order to test them?
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If they’re not showing on your Welcome splash page, they should be in C:\Users\user_name\Documents\My RoboHelp Projects\Adobe RoboHelp 10\Samples
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I found them on my local drive - thanks.
I've opened a couple of sample projects and generated WebHelp from both of them; the images are displaying properly.
So, I'm guessing that it must be my specific project.
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For the future, it's usually easiest to locate the samples from the Open Project dialog.
Cheers... Rick
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Thanks for that tip Rick
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Hi there
Is this occurring immediately after you view the generated content or after you publish it to a server? Or both?
Cheers... Rick
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Hello Rick,
The answer is both.
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I have managed to fix the problem although still unclear about why it happened originally.
I removed an apostrophe from a folder name, the folder that contained all the files. And now I can see the images again - hooray.
Does RoboHelp have an issue with punctuation perhaps?
Thanks to all who helped along the way.
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Strange characters & long paths are both “disliked” by RH ;>)
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Thanks Jeff.
Points to remember and investigate next time RH dislikes what I'm doing.
Your guidance is much appreciated