2 Replies Latest reply: Oct 28, 2014 9:59 AM by ezwind70

'Link no longer active' message when I send an email link to a file in my cloud. New to cloud, can anyone please help...?

gobby graphics Jun 4, 2014 7:54 AM

Hello everyone,

I am new to the cloud. Trying to send a client a link to a design file in my cloud. But when they click the link the get an error message saying the link is no longer active. Do t understand why, can anyone help me please.

1. Re: 'Link no longer active' message when I send an email link to a file in my cloud. New to cloud, can anyone please help...?

John T Smith Jun 4, 2014 8:11 AM (in response to gobby graphics)

File Sync Links that may help
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html
-Size Limits https://forums.adobe.com/thread/1488242
Like Show 0 Likes (0)

Actions
2. Re: 'Link no longer active' message when I send an email link to a file in my cloud. New to cloud, can anyone please help...?

ezwind70 Oct 28, 2014 9:59 AM (in response to gobby graphics)

I am having the same issue. Some people have no problem, some never get the file. When I check the link on my own end, it works just fine.
Like Show 0 Likes (0)

Actions

Go to original post

Legend

Correct Answers - 10 points