1 Reply Latest reply: Jun 6, 2014 1:19 PM by John T Smith RSS

    New Mac Pro (late 2013) crashes / freezes while rendering or editing

    CLCTV Community Member

      We recently purchased a new Mac Pro desktop (Late 2013, 16GB memory, D700 Graphic Card, 2.7 GHz -12 Core, OSX 10.9.3) and we are running Adobe CC on it. When using Premiere Pro CC (7.2.2) I am having major issues while rendering and editing. About 50% of the time when I try to render it starts off real fast then just freezes. This happens in Premiere and Media Encoder. Sometimes I can just Force Quit Premiere or Media Encoder and other times I have to do a hard restart on the entire computer because the entire computer freezes. The computer will also occasionally freeze whenever doing simple editing or stacking layers. The  computer will also just decide to suddenly stop and restart when editing or doing simple tasks like browsing the web. Additionally there has been several times if the render does finish, the final video will have digital glitches throughout the video. I have to redo the render once or twice and it will finally be fine. This all is happening several times a day. This never happened on our previous Mac Pro, but we were not running Mavericks. I used Migration Assistant to transfer from old computer to new computer. So I don't know if this is an a problem with the actual Mac Pro, Mavericks, graphic card or Adobe? But right now I am very frustrated as you can imaging spending all this money for a computer that has been giving us more issues than our previous computer. Any help would be greatly appreciated!