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1. Re: Mac Captivate 7 won't print handouts, etc., to Mac Word 2011...any thots
VikramGaur Dec 9, 2013 12:14 PM (in response to dschomaker)Hello,
Which version of MAC are you using ? (Click on Apple button -> About this MAC)
What happen when you try to print handouts ?
Thanks,
Vikram
Adobe Support
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2. Re: Mac Captivate 7 won't print handouts, etc., to Mac Word 2011...any thots
S.Wiebold May 23, 2014 12:12 AM (in response to VikramGaur)Some times it will and sometimes it won't. Been happening more often this time. I am running OS X Version 10.9.3.
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4. Re: Mac Captivate 7 won't print handouts, etc., to Mac Word 2011...any thots
S.Wiebold May 23, 2014 12:31 AM (in response to S.Wiebold)And yes, I have Word and yes it's open
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5. Re: Mac Captivate 7 won't print handouts, etc., to Mac Word 2011...any thots
VikramGaur May 23, 2014 12:50 PM (in response to S.Wiebold)Hello,
Welcome to Adobe Forums.
Make sure MS Word 2011 is running and a blank document is open, while publishing Handouts from Adobe Captivate 7.
Also if possible, enable "root" user and then try publishing Handouts from Captivate 7 from that account
Thanks,
Vikram Gaur
Adobe Support
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6. Re: Mac Captivate 7 won't print handouts, etc., to Mac Word 2011...any thots
jbuchanan7 Jun 5, 2014 5:10 PM (in response to VikramGaur)Vikam--
I am having the same problem publishing handouts from Captivate 7 to Word 2011 for Mac. I followed your advice above (except for the "root" user setting which I am unsure about). Any help will be greatly appreciated.
Jim Buchanan
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7. Re: Mac Captivate 7 won't print handouts, etc., to Mac Word 2011...any thots
VikramGaur Jun 9, 2014 5:26 AM (in response to jbuchanan7)
Hello Jim,Which version of MAC are you using (Click on Apple button -> About this MAC)?
Please make sure you have Adobe Captivate 7.0.1 update installed.
Thanks,
Vikram Gaur
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8. Re: Mac Captivate 7 won't print handouts, etc., to Mac Word 2011...any thots
jbuchanan7 Jun 9, 2014 8:55 AM (in response to VikramGaur)Hello Vikram--Many thanks for your reply.
Here are my details:
MacBook Pro 2.3 GHZ Intel Core i7 / 16 GB memory at 160 MHz DDR3
OSX Version 10.9.3 Build 13D65
Captivate 7.0.1.237
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9. Re: Mac Captivate 7 won't print handouts, etc., to Mac Word 2011...any thots
VikramGaur Jun 9, 2014 10:47 AM (in response to jbuchanan7)Please try enabling root user & try to publish from root user account :
- From the Apple menu choose System Preferences....
- From the View menu choose Users & Groups.
- Click the lock and authenticate as an administrator account.
- Click Login Options....
- Click the "Edit..." or "Join..." button at the bottom right.
- Click the "Open Directory Utility..." button.
- Click the lock in the Directory Utility window.
- Enter an administrator account name and password, then click OK.
- Choose Enable Root User from the Edit menu.
- Enter the root password you wish to use in both the Password and Verify fields, then click OK.
Thanks,
Vikram
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10. Re: Mac Captivate 7 won't print handouts, etc., to Mac Word 2011...any thots
jbuchanan7 Jun 9, 2014 11:32 AM (in response to VikramGaur)Thank you Vikram. I have followed your instructions.
Below is the error message (screen print) that I continue to receive when attempting to publish to Word.
The Word version I am using is Word for Mac 2011 Version 14.4.2
When attempting to publish I have an open blank Word doc opened.
Any help will be greatly appreciated.
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11. Re: Mac Captivate 7 won't print handouts, etc., to Mac Word 2011...any thots
VikramGaur Jun 11, 2014 9:33 AM (in response to jbuchanan7)Let me double check the version of MS Word on my MAC, please share your contact information via Private Message.
Thanks,
Vikram
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12. Re: Mac Captivate 7 won't print handouts, etc., to Mac Word 2011...any thots
rclaire103 Nov 11, 2014 9:25 AM (in response to dschomaker)Has anyone found a solution for this? I have the same problem and nothing in the forums has solved it.



