1 Reply Latest reply: Jun 13, 2014 3:52 AM by Kshakti RSS

    cannot open PDF files from Dropbox, help!  "file has been damaged"

    brookecr

      I cannot open ANY of my pdf files that I've downloaded to Dropbox.  I've previously been able to open them with no problems until today.  The files DO open properly from my file folders on my desktop, just not via Dropbox. 

        • 1. Re: cannot open PDF files from Dropbox, help!  "file has been damaged"
          Kshakti Adobe Employee

          Hi,

           

          Can you please let me know the following:

          1) Adobe Reader or Acrobat version.

          2) Dropbox version.

          3) Are you able to open these files from dropbox desktop client or from the web?

          4) How have you placed these files in your dropbox folder? (Manually cpying the file to dropbox folder in your desktop OR upload the file to dropbox in the cloud and then file got synced automatically to dropbox in the desktop)

           

          Thanks,

          Shakti K