33 Replies Latest reply: Nov 11, 2014 6:35 AM by SarahBehance1

Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

chrisray May 7, 2014 7:01 AM

I have a Behance profile of long-standing as ChrisARaymond, and multiple projects, all connected to a gmail address. Now I cannot access it because my Adobe ID is connected to a different email address. I get an endless loop as Behance refuses to let me sign in with my old credentials, and when I sign in via AdobeID, my profile and projects are empty.

Did your programmers think through what you were doing before you implemented this? It's beyond ridiculous.

1. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

sarahktrapp1 May 7, 2014 10:40 AM (in response to chrisray)

Hi Chris - just responded to you via private message with your correct login details to access your Behance account!
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2. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

christiansilk May 10, 2014 3:46 PM (in response to sarahktrapp1)

I am having the same issue with my Behance account. Can you please help me figure out how to access my orginal Behance account at behance.net/christiansilk?
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3. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

chgleo May 10, 2014 8:13 PM (in response to chrisray)

I am also having the same issue with my Behance account. Can you please help me figure out how to access my orginal Behance account at https://www.behance.net/leoblake

Thanks.
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4. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

sarahktrapp May 12, 2014 10:33 AM (in response to chgleo)

Hi - we can definitely help! To have a private convo where we can give you your accont info, please write us a ticket here and someone will get back to you ASAP:
Behance Support & Forum : Submit a request for assistance
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5. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

ChrisARay May 12, 2014 1:27 PM (in response to chrisray)

Problem was resolved but how do I stop getting messages from this discussion? Despite what Adobe says, there is no Action button to stop notices.
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6. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

AliciaDelBosque May 14, 2014 11:50 AM (in response to sarahktrapp)

I'm having the same problem, I don't know how to send a ticket though...
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7. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

AliciaDelBosque May 14, 2014 11:51 AM (in response to sarahktrapp1)

I'm having the same problem, I can't access a previously existing Behance account
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8. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SRussell88 Jun 3, 2014 8:26 PM (in response to chrisray)

I've submitted two requests now and they keep referring me to the same forums which aren't helping. I'm having the same problems logging in because my Adobe ID email is the same as my Behance email. Really irritating and have spent hours trying to figure this out with no luck. sarahktrapp1 i believe you responded to my first one with my email scotty.russell88@yahoo.com.
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9. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SRussell88 Jun 3, 2014 8:28 PM (in response to chrisray)

ChrisARay what did you do to fix yours? I can't login to my pre existing account.
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10. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SarahBehance1 Jun 4, 2014 7:15 AM (in response to SRussell88)

Hi Russell - see here where we've shown you the open ticket and our response that you have with us - I also wrote you in a private message: Re: Link Creative Cloud to Behance
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11. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

pizzoic Jun 4, 2014 9:37 AM (in response to chrisray)

I am having the same prob. can't access my previous account pre adobe ID - https://www.behance.net/pizzojusthavingfun
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12. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

pizzoic Jun 4, 2014 9:39 AM (in response to chrisray)

I agree on your point about the programmers did not think through what they were doing before implementing this. and it is beyond ridiculous.
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13. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SarahBehance1 Jun 4, 2014 1:55 PM (in response to pizzoic)

Hello, were you able to write in a ticket to our support channel yet? It can be found at help.behance.com

Thanks!
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14. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

emserd Jun 8, 2014 10:17 AM (in response to chrisray)

Absolutely agree - this is ridiculous!! I just kep getting what looks like an automated response with the same message - THAT DOESN'T HELP!
I need to get access back into my account.
why didn't we received notification of the switch to Adobe & the need to change password / account login info? & why has this not affected my iPhone app???!!!
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15. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SarahBehance1 Jun 9, 2014 7:39 AM (in response to emserd)

Hello - everyone received an email about 1.5 weeks ago - please check your spam folder if you didn't get i! Sorry to hear you're frustrated - please write into our support at help.behance.com if you're still having trouble and we'd be happy to help.
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16. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

emserd Jun 9, 2014 1:38 PM (in response to SarahBehance1)

Thank you. I will check my spam, although I think everything is fixed now.
Thank you for getting back to me.

Sent from my iPhone
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17. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

heyho12345678 Jun 11, 2014 9:44 PM (in response to chrisray)

why cant I access my behance account. I did not use my adobe id before. how can I open it now? please help asap!
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18. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SarahBehance1 Jun 12, 2014 7:27 AM (in response to heyho12345678)

Hello - did you submit a ticket to us at help.behance.net? If so, someone will get back to you within a few hours with your specific login information!
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19. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

emserd Jun 12, 2014 12:08 PM (in response to SarahBehance1)

Am all sorted now. Thank you though!

Sent from my iPhone
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20. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

Jhofman Jun 22, 2014 4:28 PM (in response to chrisray)

I'm having the same problem. This is a pretty F'd up way to acquire a company. Need to link accounts please.
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21. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SarahBehance1 Jun 23, 2014 8:06 AM (in response to Jhofman)

Hello - have you written us a ticket yet at help.behance.net? We'd be happy to help!
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22. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

boryana Jul 7, 2014 4:20 AM (in response to sarahktrapp1)

Hi, I have the same problem, help me, please:

http://be.net/boryana_krasteva
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23. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SarahBehance1 Jul 7, 2014 7:37 AM (in response to boryana)

Hello - please write us a ticket at help.behance.com and we'll get back to you within a few hours with specific information on how you can log in!
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24. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

Picu Jul 18, 2014 6:41 AM (in response to SarahBehance1)

I'm having the same problem, Sarah...

I have an interview in 4 hours and can't update my portfolio.
I created an adobe ID using same email and password but instead of figuring out the matching information (such as 'there's already a picugs@gmail regitered' it just created a totally different account.I've send a ticket but as I said, I have to present this so I need a solution ASAP.

Thanks and sorry for my grammar, this isn't my native language.
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25. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SarahBehance1 Jul 18, 2014 10:06 AM (in response to Picu)

Hello - did you contact us like I asked above at help.behance.net?

Thanks!
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26. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

Pativet Jul 23, 2014 10:38 AM (in response to chrisray)

Hi, I am not able to access my Behance profile either. Please help.
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27. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SarahBehance1 Jul 24, 2014 7:04 AM (in response to Pativet)

Hello - the correct way to get support for this issue is to send us a ticket here - we'll get back to you within a few hours!
Behance Support & Forum : Submit a request for assistance
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28. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

LazyGoat Nov 6, 2014 12:10 PM (in response to chrisray)

This is simply and utterly one of the most inconsiderate of all Adobe takeovers. Did you not think artists that use Adobe products might have accounts already with Behance? You have screwed us. Not only that, there is NO way to talk to anyone about how to fix this. I do NOT see anything in this forum on how to fix, why? Big corporate decisions and more money. You suck Adobe.

HAVE A NICE DAY
https://www.behance.net/darinmccauley
Oh, wait, it's https://www.behance.net/darinmccau7453 or something like that.

Discusted,
Darin McCauley
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29. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SarahBehance1 Nov 6, 2014 12:19 PM (in response to LazyGoat)

Hi LazyGoat,

Sorry to hear that you're frustrated! We can definitely help you, but we don't want to expose your personal information in a public forum like this, which is why we suggest writing into our official support channel where we can have a one-to-one conversation. But, since this is urgent, I'll respond now via private forum message so make sure that you're able to get back into your desired Behance account.

Just FYI, on the "duplicate account" issue - be aware that if you login to Behance with a different Adobe ID than the one connected to your existing Behance account, it'll seamlessly create a new account for you, which is why you're seeing that second URL there.

Talk to you in a moment!
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30. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

burnspq Nov 10, 2014 4:11 AM (in response to chrisray)

I'm having the same issues, I need to get on to my original profile to update it and I can't!
I could really do with the issue being sorted now
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31. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SarahBehance1 Nov 10, 2014 8:26 AM (in response to burnspq)

Hi Andy - I just private messaged you with your account information, hope it helps. In the future, please email our official support channels at help.behance.com for the quickest answer!
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32. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

sharonrkf Nov 11, 2014 1:59 AM (in response to chrisray)

Same problem. I've submitted a request here - Behance Support & Forum : Submit a request for assistance

Please tell me what else I need to do to get back access to my account. I have my entire portfolio there!
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33. Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

SarahBehance1 Nov 11, 2014 6:35 AM (in response to sharonrkf)

Hi Sharon - what is your Behance URL? I don't see any account listed under your name or email address. Thanks!
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