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120. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Silberfarb Jun 10, 2014 5:38 AM (in response to jasonvp)Ummm - I'm not sure what you're trying to say here Jason. This problem that is easily reproduced, yet Adobe states their product is compatible with the new Mac Pro for professional editing (which it currently is not) and they are providing no clear response, explanation or warning. It is all on Adobe. If they want a reliable professional product - Adobe engineers need to have a close working relationship with Apple engineers (which I'm not sure they have) and nail problems prior to releases. The can not/should not rely on testing their products on their clients.
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121. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
jasonvp Jun 10, 2014 5:49 AM (in response to Silberfarb)Silberfarb wrote:
Ummm - I'm not sure what you're trying to say here Jason.
With all due respect and no offense meant Ben: I'm not going to get into a back-and-forth with you on this subject in the forums. You have your opinion on the matter, I have mine. I respect and understand your point of view. Mine is: I'm trying to help Adobe so that they have a better product.
The immediate and important bit though is: this isn't an Adobe support forum. It's a forum provided by Adobe for users of their products to communicate with one another. That's all that's promised. If you want to get communication through to the Adobe engineers, the best thing to do is open support cases. It's frustrating sometimes, but that's how stuff like this works.
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122. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
bryceu27 Jun 10, 2014 7:32 AM (in response to JesseSchluntz)Update: I switched my project to the CPU renderer and deleted my cache and old render files. Looks like that did the trick, and surprisingly, it seems to render FASTER than with the OpenCL renderer.
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123. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Robin Leveille Jun 10, 2014 12:45 PM (in response to bryceu27)I'm sure that works well for 1080 etc.. but when doing DIT RED 5K R3D's and bouncing out H.264's for dailies / rushes it's pretty much useless to bring along. REDROCKET has a new lease on life for now... Hope Yosemite gets things right.
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124. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Kevin-Monahan Jun 10, 2014 12:58 PM (in response to bryceu27)Glad to hear it Bryce.
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125. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
TravisBickle Jun 10, 2014 8:52 PM (in response to JesseSchluntz)What's the latest on this? Why does it say this question is ANSWERED? It clearly is not.
I sat on the phone with Apple today - didn't have a clue. I then called Adobe who pointed me to the 9to5 article and these forums.
I turned off OpenCL for the interim - but this BRAND NEW computer is NOT operating as it should - I'm STILL getting the glitchy renders/lnes etc.... and there seems to be no solution.
Does anyone know of a way to follow this issue directly? I don't want to be editing with OpenCL turned off for a year only to find out it's fixed next week....
This is such a bummer. Please provide news if you have it.
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126. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
JesseSchluntz Jun 11, 2014 9:10 AM (in response to TravisBickle)I feel you man. My new system only works because I'm software only with premiere. See post 65.
The only reason I can work semi efficiently is I've had a lot of DSLR projects lately (no RED shoots). I still refuse to upgrade from Mac OS 10.9.2 or Premiere Pro CC from 7.2.1. If I hadn't sold my tower to pay for 1/2 of this new, top of the line Mac Pro, I'd still be using it for my current work.
Still no concrete answers on this issue other than the new Mac OS upgrade supposedly fixes it, but after all the other problems, that's not to be taken as Gospel just yet.
Feel like I'm taking crazy pills at this point...
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127. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Hasenbau Jun 11, 2014 9:24 AM (in response to JesseSchluntz)JesseSchluntz wrote:
I still refuse to upgrade from Mac OS 10.9.2 or Premiere Pro CC from 7.2.1.
Does OpenCL and encoding work with 10.9.2 and CC 7.2.1 ? What means you're "software only"? You're mercury software rendering or you're a kind of AI? Sorry...i'm from germany, perhaps i do not know this kind of saying.
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128. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Robin Leveille Jun 11, 2014 9:31 AM (in response to Hasenbau)If you have the ability to roll back or to stay at 10.9.2 then do it. It should fix your problem. Most of us here cannot roll back since our machine shipped with 10.9.3.
Beta users reported that Beta 10.9.4 does not fix the problem. Hope they address this in the final release or in the new Os.
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129. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Hasenbau Jun 11, 2014 9:57 AM (in response to Robin Leveille)Robin Leveille wrote:
If you have the ability to roll back or to stay at 10.9.2 then do it. It should fix your problem. Most of us here cannot roll back since our machine shipped with 10.9.3.
Beta users reported that Beta 10.9.4 does not fix the problem. Hope they address this in the final release or in the new Os.
My one did also ship with 10.9.3. No chance to get back. Apple says they updated/changed the communication between system and graphic cards in 10.9.3.
So... some call this a "driver update".
Adobe guys told me that this is a "driver problem" which occurred with 10.9.3... for sure Apple has to fix that. They say that Apple has implemented corrupt drivers in 10.9.3.
But...Adobe, as developer, has had the ability to check the CC suite with a beta version of the 10.9.3 update. I think they just ignored it because the new version is in work.
Apple is in constant contact with me. I send screen recordings and stuff to them to show the "driver problems". They give me a kind of "we try do find a solution"- feeling. Adobe just says "it's apples fault". -
130. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
maddycampi Jun 11, 2014 3:40 PM (in response to JesseSchluntz)I just got my new mac pro tower and have the SAME problem with PP CC. Unbelievable!
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131. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
wbelkin Jun 11, 2014 5:55 PM (in response to maddycampi)Welcome to the club, sadly, mad,y
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132. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
maddycampi Jun 12, 2014 9:50 AM (in response to wbelkin)Any estimate on when something will be updated to see if it solves this problem?
Any issues with using CPU to render and export a file? I didn't try yet but I want to abandon ship if there are any contaminated frames on export (I might miss them in review....). Thx!
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133. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
shamburglar Jun 12, 2014 10:57 AM (in response to maddycampi)I hope they fix this soon. I just upgraded to a new mac pro with a d500 and am having the same issue. With such specific hardware configurations this shouldn't be happening. There are three possible video cards in a mac pro.
I was really looking forward to blazing speeds... but with the GPU acceleration off it's marginally better than my old machine.
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134. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Kevin-Monahan Jun 12, 2014 11:20 AM (in response to Hasenbau)Hasenbau wrote:
Adobe just says "it's apples fault".
Hi Hasenbau,
Actually, I've said that we're working with our partners at Apple and AMD for a fix. Sorry that I do not have any updates on that fix right now.
Thanks,
Kevin
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135. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Kevin-Monahan Jun 12, 2014 11:21 AM (in response to maddycampi)Hi Maddy,
maddycampi wrote:
Any estimate on when something will be updated to see if it solves this problem?
Any issues with using CPU to render and export a file? I didn't try yet but I want to abandon ship if there are any contaminated frames on export (I might miss them in review....). Thx!
Sorry, we don't have any updates on a fix yet. Changing to Software Only for the Mercury Playback Engine bypasses the GPUs, so you should not have an issue. If you do, let us know.
Thanks,
Kevin
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136. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
bryceu27 Jun 12, 2014 11:31 AM (in response to Kevin-Monahan)Thanks Kevin. Good to hear. I acknowledge that creating and updating all of this software is no easy feat. I'm sure I can speak for everyone in that we appreciate all the hard work that Adobe and Apple does. Please just keep us updated on any progress.
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137. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
JesseSchluntz Jun 12, 2014 11:54 AM (in response to bryceu27)I second that Kevin. But I am honestly astounded by how long this is taking.
If, in 1970, the Apollo 13 crew could figure out how to jury rig their oxygen system in deep space using only the available parts on the ship in a limited number of hours, how can we not have just as quick a fix 44 years later for an easily reproducible software bug?
James Lovell would not be proud. Just sayin'
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138. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
maddycampi Jun 12, 2014 1:01 PM (in response to JesseSchluntz)good one!
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139. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
j schwarz Jun 12, 2014 7:19 PM (in response to JesseSchluntz)I think we should all get our money back since December and keep get the cloud for free while they are figuring this issue out because it is obvious that they are lying and saying they support the new mac Pro when they really don't. Software only mode isn't "support".
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140. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Robin Leveille Jun 12, 2014 7:24 PM (in response to j schwarz)I'm pretty sure it's out of Adobe's hands at the moment since Resolve and many Open CL enabled software are having the same issues, I don't think it's fair to blame Adobe. Spending time to find a fix or a workaround for a buggy Os would be time wasted if Apple is already working on a fix. Shouldn't be long, just disable GPU acceleration and wait it out.
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141. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Hasenbau Jun 13, 2014 12:16 AM (in response to Kevin-Monahan)Kevin Monahan wrote:
Hasenbau wrote:
Adobe just says "it's apples fault".
Hi Hasenbau,
Actually, I've said that we're working with our partners at Apple and AMD for a fix. Sorry that I do not have any updates on that fix right now.
Thanks,
Kevin
Glad to hear that instead of referring to "post 60 and 65" as one of the support people on my last chat did. Probably it would be an idea to mail this sentence to all support people @ adobe.
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142. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
EditorPete Jun 13, 2014 6:05 AM (in response to Kevin-Monahan)Hi,
As I too am in the mix of this bug that plagues us all....I was wondering if anyone else has found that running "Software Only" is very, very slow and laggy. I'm using 4k Red files, 1920x1080, and 1280x720 quick times (not always at the same time), dynamic linking to AE for some comps, and also color correcting in PRP. Kind of everyday stuff I do... In my earlier comment, I mentioned that I feel like I'm back in PrP 6 and my Nvida card, 2008 Mac Pro and Adobe were trying to figure out why we were getting the "Premeier has encountered a serious problem" prompt and the fix was the same.....turn off your Mercury Playback and use Software Only. Mmmmm... Daja Vu, for me. I really need this fixed Adobe. I know its not your Software, but could you please help by laying into Apple and fighting the fight with us. I mean really have someone high up at Adobe call Apple and tell them that your Software is a very crucial part of people buying their new MacPros!!! I know it was for me!
PRP CC
MacPro late 2013
3G 8 Core
32GB Memory
AMD FirePro D700s
External - Sonnet 1TB SSD thunderbolt 2
Thanks,
Pete
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143. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
JesseSchluntz Jun 13, 2014 12:10 PM (in response to EditorPete)This issue is really hitting hime today as I am rendering 20 "how to" product videos for a client without the use of Adobe Media Encoder. Even with it set to software only rendering, AME is creating massive glitches and lines on my footage. Worse than ever actually. My only option is to render each video one by one from the timeline using software only, which is painfully slow with this many deliverables to finish. Thank God I have one method that gives me clean renders, but man does it suck to have all this speed and no ability to use it without destroying my work.
Adobe, Apple, AMD... can you throw us any bones yet?
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144. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Kevin-Monahan Jun 13, 2014 12:14 PM (in response to JesseSchluntz)Hi Jesse,
JesseSchluntz wrote:
Adobe, Apple, AMD... can you throw us any bones yet?
Sorry, not yet. I will update you as soon as I hear of anything.
Thanks,
Kevin
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145. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
savetheplatypi Jun 14, 2014 7:01 AM (in response to JesseSchluntz)I chatted with Apple yesterday after our three new mac pros arrived already updated to 10.9.3. Of course they're still playing the pass the buck game and said that software patches would be needed from vendors like Adobe before it's fixed; and of course there's no ETA or really promise of if 10.9.4 will fix it.
Luckily, I had a USB Mavericks installer thumb drive I created a few months ago that we were able to use to clean install 10.9.2 on the new mac pros and our issues seem to be resolved. Pretty extreme scenario since it requires reinstalling all productions apps and has the added requisite of having already created an unofficially supported USB installer from the previous version, but at least it's got our new macs working... finally.
Ultimately, I guess this is the new cloud software mindset. You'll never know what these companies might break when they update and it's damn near impossible to get back to an older version that you know works without keeping your own backups. Buyer beware.
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146. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
jonokino Jun 14, 2014 8:46 AM (in response to JesseSchluntz)I was relieved to discover this thread (at the very least, in the spirit of solidarity).
Just quickly wanted to add my specs to the fray. I'm experiencing all of the same issues: pink/green glitches during playback, inconsistent glitches baked into the render upon export with AME, occasional system crashes when exporting to AME (I would attempt to launch activity monitor to see what the issue was, but even that would stop responding and I would have to reboot the whole system from the machine itself). I am not working with third party plug-ins or effects, either.
The workaround (disabling OpenCL during export with AME) is currently reliably working, but like many of you I am frustrated to not get the full potential of my new system. I am on the more modest end of specs, but still have D700s.
Late 2013 Mac Pro
3.7 GHz Quad-Core Inter Xeon E5
AMD FirePro D700
12 GB Memory
I know that some folks with D500s are experiencing similar issues, but I'd like to hear from someone with the stock D300 card. It seems pretty conclusive that this is a software, not hardware issue, but I'd be curious to see if even the D300s are experiencing it.
I'm glad to know, at least, I'm not alone. Thanks for reporting on this issue!
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147. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Jimcoulter Jun 15, 2014 9:28 AM (in response to savetheplatypi)Hi!I read your post regarding the clean install on the new Mac Pro. If all your issues have resolved then it must absolutely point to the OS as the problem. I was curious if you also experienced choppy playback when you were running OS 10.9.3? I had glitchy palyback with both video and audio as well as the rendering issues.
Along with the choppy playback I too am experiencing the lines and glitches when I playback the timeline. Also I cannot render my timeline- it just hangs up, and when I export in a queue to AME it hangs up.
But I don't see many posts on the choppy playback issues I'm having. Can you please tell me if you had them as well?
I have a 12 core fully loaded Mac Pro running the latest Apple OS. I'm using a Thunderbolt 2 Pegasus Promise RAID.
Thanks!
Jim Coulter
Moving image Productions
www.movingimageinc.com
Cell: 832-563-4895 -
148. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 15, 2014 2:46 PM (in response to Jimcoulter)My nMP 8core D700 is producing the same problems, horizontal lines, flashing pink frames etc...
It's really frustrating because the GPU accelerated rendering can be way faster than software only at certain tasks (just had to convert a 30 minute video vom HD to PAL and it took three times as long in software only than with the gpu, but the gpu result was unusable.) By the way this problem occured since 10.9.2. not just after 10.9.3.
I really hope it gets fixed soon.
The whole situation with Open CL and GPU utilization on the nMP is frustrating. Offtopic: I just purchased a new neat video license and it is actually slower with the gpu than if it just uses the cpu)...
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149. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 15, 2014 3:48 PM (in response to chfilm)Update: After reading that 10.9.4 would fix the problem, I "organized" myself a version of it. Installed and voi-la: Fixed!
GPU accelerated rendering works now for the first time on my nMP and it's sooo fast! Amazing!!!
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150. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Jimcoulter Jun 15, 2014 5:17 PM (in response to chfilm)What do you mean you 'Organized' a version?
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151. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
jasonvp Jun 15, 2014 5:28 PM (in response to Jimcoulter)Jimcoulter wrote:
What do you mean you 'Organized' a version?
The only legal and legit way to get access to 10.9.4 right now is to be part of Apple's developer program. There may or may not be a fee involved with that, I'm not sure.
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152. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Jimcoulter Jun 15, 2014 5:49 PM (in response to jasonvp)HI Jason,
Yeah- after I read your post I did some Googling and found the site. It's incredibly hard to believe that Apple has not made that update immediately available to every new Mac Pro owner! If your having success with it then it's obviously working. I will look into signing up to see if I can get a copy. Question- once you signed up were you given immediate download access to the 10.9.4 OS?
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153. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
wbelkin Jun 15, 2014 5:54 PM (in response to jasonvp)Looks like the developer fee is $99 for a year and i wonder, too CHFILM
what do you mean "organized"?
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154. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
jasonvp Jun 15, 2014 6:24 PM (in response to Jimcoulter)Jimcoulter wrote:
Question- once you signed up were you given immediate download access to the 10.9.4 OS?
I'm sorry that I can't answer your question as I'm not part of Apple's dev program. I'm waiting like everyone else (is supposed to be doing) for the OS update.
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155. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Jimcoulter Jun 15, 2014 6:38 PM (in response to jasonvp)Sorry Jason, That question was intended for CHFILM. I also confirmed that the fee is $99 to download the update. You must have done some developing for Apple such as APP developer, iBooks etc to qualify as a Developer.
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156. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Gilly07 Jun 16, 2014 1:52 AM (in response to ChrisLewis10)Looks like an interlacing issue to me.
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157. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Tore Jonssen Jun 16, 2014 1:56 AM (in response to Gilly07)Gilly07 the issues we are having have nothing to do with regular interlacing problems, even though a couple of posts in this thread in fact look excactly like that.
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158. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Gilly07 Jun 16, 2014 2:02 AM (in response to Tore Jonssen)Sorry Tore, I was referencing the image posted by ChrisLewis10 in post 29.
I'm having the same issue as most here with glitching and render problems, waiting for a fix to come from Adobe so I can fully utilise my D700's, but some in this thread are confused.
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159. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Tore Jonssen Jun 16, 2014 2:15 AM (in response to Gilly07)OK, didn´t get that Gilly07 :-)




