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160. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Gilly07 Jun 16, 2014 2:18 AM (in response to Tore Jonssen)No worries, we've all got plenty of time to be on the forums at the moment whilst we wait for our renders to finish.. ;-)
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161. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 16, 2014 2:54 AM (in response to Gilly07)All I'm saying is that there are other ways (google or pm) to get the beta, than paying 99$ for the dev program. Since apple bulls***s us with their lazy graphics driver support, I don't see why we should pay money for an update that can safe us hours of wasted rendering time on our 7000$ Mac Pro. I know it might not be technically legal though.
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162. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Hasenbau Jun 16, 2014 3:34 AM (in response to chfilm)chfilm wrote:
All I'm saying is that there are other ways (google or pm) to get the beta, than paying 99$ for the dev program. Since apple bulls***s us with their lazy graphics driver support, I don't see why we should pay money for an update that can safe us hours of wasted rendering time on our 7000$ Mac Pro. I know it might not be technically legal though.
Sorry, can you tell me which build you're using? 13E9 or 13E16?
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164. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
jasonvp Jun 16, 2014 4:05 AM (in response to chfilm)There are posts in this thread that are going to result in it getting closed and locked if we're not careful. I'd strongly suggest you stop posting about pirating software, regardless of your feelings on the matter.
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165. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 16, 2014 4:07 AM (in response to jasonvp)I hear you Jason, though I've done nothing illegal. I've got access to a paid dev account, and all I was saying was that there are other ways to try out the beta if you are in urgent need for a hotfix!
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166. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Hasenbau Jun 16, 2014 4:20 AM (in response to jasonvp)Public Beta means Public. You can also get it here for free. You just have to check the confidential agreement. Latest build of course. If 18th of June will not change anything we all have to get into the public beta program and help apple to fix their drivers. IF their drivers are the problem....
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167. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 16, 2014 5:01 AM (in response to Hasenbau)I'd have never believed the problem for this lied at apple, but since it's gone with 10.9.4 and they always say "focus on the graphics drivers", I believe it was an apple driver problem.
I can't believe it's gone just yet even though I've done a couple of tests where it definitely occured before the update and is gone now. Still ....
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168. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Silberfarb Jun 16, 2014 5:07 AM (in response to JesseSchluntz)I'm part of the developer program and running 13E16 - contrary to what seems to be posted here. I have NOT found that this build corrects the rendering problems introduced by 10.9.3. Exports with a wide range of media types result in a crashed system if using GPU acceleration and a new Mac Pro.
Just wondering how extensively those running 13E16 have tested the compatibility?
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169. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 16, 2014 5:33 AM (in response to Silberfarb)Silberfab Im running 13E9. That's a different seed and its working here!
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170. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Silberfarb Jun 16, 2014 5:43 AM (in response to chfilm)The current seed available for the Apple developers is 13E16. So I'm guessing you rolled your system back to 13E9?
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171. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
jasonvp Jun 16, 2014 7:08 AM (in response to Silberfarb)Silberfarb wrote:
Exports with a wide range of media types result in a crashed system if using GPU acceleration and a new Mac Pro.
Two different problems, Ben. The crashing issue and the lines issue aren't one in the same. If you're seeing the artifacts and strange lines in the beta you're running, then that's contrary to what others are reporting.
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172. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
savetheplatypi Jun 16, 2014 8:14 AM (in response to Jimcoulter)Hi Jim,
Sorry, I should have outlined our issues more thoroughly; yes we were experiencing choppy playback in addition to the video playback glitches, program freezing, and export issues that have been reported here. We did eventually disable openCL playback which seemed to solve everything but the choppy playback.
I've got some more edits lined up today to test the system but from what I was working with on Friday these issues seem resolved now that we've dona a clean install of 10.9.2 and are able to use the Open CL engine.
Our specs:
MacPro 2013
Processor 3 GHz 8-Core Intel Xeon E5
Memory 64 GB 1867 MHz DDR3 ECC
Graphics AMD FirePro D700 6144 MB
Sonnet Thunderbolt enclosure with AJA Kona LHI and Apple Fibre card
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173. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Jimcoulter Jun 16, 2014 12:17 PM (in response to savetheplatypi)savetheplatypi- Thanks so much for the information! Whew! It's a relief to know that my situation is not unique and that others are also experiencing the choppy playback issues as well! Your situation sounds exactly like mine in terms of what you are or were experiencing. I too tried disabling the open CL playback and continued to have the choppy playback also.
I'm glad you were able to resolve the issue by rolling back your OS. Unfortunately I cannot as I don't have access to the earlier version.
Hopefully Apple will release an OS very soon that will fix these issues so we can get some enjoyment out of these expensive new Macs!
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174. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
The stand up Jun 16, 2014 11:57 PM (in response to jonokino)D300 user. Having various issues with PP and AME. It started out as an export issue, h.264 renders. System would completely lock up. Sometimes, just the pinwheel. Now, if my machine goes to sleep and I've been running PP the system locks up. Trying the cleaner tool on my old imac and getting rid of all things Adobe. But, at first I was using filmimpact transitions and the problems changed after deleting those 3rd party plug-ins. Have been able to export low res QC episodes, have yet to try a full res export. This is frustrating to say the least.
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175. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 18, 2014 4:42 AM (in response to The stand up)After my initial Happyness about the gone render artifacts in the 10.9.4 beta, I now ran into a new problem.
Was trying to export a FLV from a ProRes using media encoder and wanted to use OPEN CL because scaling was involved. Caused the entire system to crash for three times in a row now. Frustrating! Wtf is going on with these gpus?
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176. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 18, 2014 5:23 AM (in response to chfilm)Ok, I called Adobe directly, and before I could even start to properly explain the issue, the guy was like "are you gonna tell me about the GPU acceleration issues with the new mac pro?" He claimed that it's now a widely known issue and that they are working on it.
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177. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Jimcoulter Jun 18, 2014 11:20 AM (in response to chfilm)Don't get too excited. I spoke directly to higher ups at both Adobe and Apple. That was almost 4 weeks ago. Nothing has happened since.
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178. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Ant07 Jun 18, 2014 11:24 AM (in response to JesseSchluntz)New CC 2014 update today.. Anyone know if the fix is implemented?
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180. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 18, 2014 11:26 AM (in response to Jimcoulter)Haha, yea no I didn't expect an immediate hotfix....
When I ordered my nMP I learned how uncapable those guys over there are....I wanted to pay with paypal, but paypal cancels orders after 4 weeks if the shop doesnt book the money until then. Apple only charges you when they ship something though.
Due to the delivery timeframe of 6 weeks, they didnt charge my accout in time so my order got canceled and I had to give up a new one... with another 6 week timeframe.
I called apple like 20 days in a row beginning the day I saw this disaster coming several times, just to see myself being put off by them time after time, until FINALLY I got to some higher ranking sales person who suddenly UNDERSTOOD the issue for the first time really. After that it took 3 days and I had my machine here in Germany!
They can work very quickly if they are focussed on something, but until then they will just think that we're a bunch of stupid customers they can ignore as long as possible.I would suggest EVERYONE here in this thread calls Adobe and Apple and annoys them until someting happens! This needs to get up their priority list.
Maybe if adobe deals with the nMP they begin to even think about optimizing after effects for our machine.
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181. Re: Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 18, 2014 11:28 AM (in response to Nabolom)They just mean that they already "support" the D3-700s in the nMP. By that they mean they let you chose open CL support during export, which then crashes the entire machine or produces horrible artifacts.
Makes you wonder if they have all their machines still running on Mountain Lion (where the problem obviously doesnt occur.)
Does Adobe even have ONE new mac pro standing around for test purposes? If so they wouldve seen the issue earlier!
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182. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Robin Leveille Jun 18, 2014 11:29 AM (in response to Nabolom)I'm trying it now...All Apps updated.. D700's with a 5K R3D. Sequence that was problematic. Will use AME with Acceleration enabled. Let's see...
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183. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Nabolom Jun 18, 2014 11:34 AM (in response to chfilm)Oh! i see...
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185. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Kevin-Monahan Jun 18, 2014 11:52 AM (in response to chfilm)Hi Chfilm,
chfilm wrote:
I would suggest EVERYONE here in this thread calls Adobe and Apple and annoys them until someting happens!
This needs to get up their priority list.
Maybe if adobe deals with the nMP they begin to even think about optimizing after effects for our machine.
I don't think that's necessary as it already is a top priority. OS X 10.9.3 came out on May 15th, a little over a month ago. That is when we started seeing issues with the new Mac Pro and Premiere Pro.
Not sure what you're saying about After Effects. It runs great on the new Mac Pro.
chfilm wrote:
Does Adobe even have ONE new mac pro standing around for test purposes? If so they wouldve seen the issue earlier!
Of course we do. It's difficult to catch every problem, though. However, as soon as we discovered this specific issue, we began working with our partners at Apple and AMD on a fix. Keep in mind that non-Adobe applications, such as BlackMagic DaVinci Resolve, are also affected.
Honestly, we're doing our best. In the mean time, I am recommending to export without OpenCL acceleration or downgrade to OS X 10.9.2. We know these workarounds are not ideal, but it's all we have to offer right now.
Thanks,
Kevin -
186. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Kevin-Monahan Jun 18, 2014 11:55 AM (in response to Robin Leveille)Hi Robin,
Sorry this continues to be an issue. Other users are working around the problem by downgrading to OS X 10.9.2 or using Software Only rendering for the Mercury Playback Engine.
Thanks,
Kevin -
187. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Robin Leveille Jun 18, 2014 12:07 PM (in response to Kevin-Monahan)No worries, we just got excited seeing that twitter post and thought we should try. hehe.
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188. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
fastplanetwil Jun 18, 2014 12:14 PM (in response to Kevin-Monahan)Kevin,
First of all, thank you for chiming in on this conversation. I know Adobe is doing their best to remedy the issues presented by OSX 10.9.3, BUT I'd like to remind the powers that be that this is not the original issue. Yes, 10.9.3 presented a TON of problems. I can't even attempt a render without crashing using this version of OSX, but even 10.9.2 was completely unreliable. 2 out of 3 render attempts would inject small green horizontal lines and artifacts into the videos, and this is the problem that originally drove me to this thread. I'm hoping Adobe is working with Apple to cure all of these issues, and not just problems caused by 10.9.3. Thanks for listening.
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189. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Kevin-Monahan Jun 18, 2014 12:32 PM (in response to fastplanetwil)Hi Fastplanetwil,
Thanks for the response. The issue is related to OpenCL implementation in OS X, in general, not just OS X 10.9.3. We're working with Apple and AMD on that. Keep in mind that the problem is affecting non-Adobe apps too (like Resolve), so we are doing all we can on our part for a fix.
Thanks,
Kevin
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190. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 19, 2014 5:43 AM (in response to Kevin-Monahan)@Kevin,
I'm glad you are so frequently commenting on the matter!
What I was referring to when complaining about the lacking Hardware optimization in After Effects was this: The Silence is Deafening … | The Pro Mac Blog | The Mac Was Meant To Be Used By Professionals
I can't sum up the state of things better than this blog post.
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191. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
jasonvp Jun 19, 2014 6:07 AM (in response to chfilm)chfilm wrote:
I can't sum up the state of things better than this blog post.
Off-topic, but: Wow is that fella pretty full of himself. And of other stuff we don't need to discuss.
Back in the '92/'93 time frame, as the HTML standard was getting hammered out and NCSA's Mosaic was starting to be used more and more, I had a funny, insightful, and future-looking friend say to me, "I'm not so sure about this new WWW thing (we'd been using the Internet for years prior to that). It's going to make people think they're a resource." IMHO, blogs are just that: people thinking they're resources.
Some folks are resources. He isn't.
Anyway, back on-topic. My testing with Pr 2014 has returned the same lines, etc on exports.
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192. Re: Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 19, 2014 6:22 AM (in response to jasonvp)I don't know why you hate on a guy that's working for us, the community and end-users of after effects and asking the right questions to adobe.
He's right about the total lack of hardware optimization in the actual after effects workflow (not speaking of rendering). He may have an arrogant writing style, but at the core he's right.
Look at his video about motion. It's true that after effects doesn't tap all the computing power our modern machines have at all during the actual work in any comp. Just when you hit the render button it starts to use the CPUs. GPUs just sit there, just being not touched at all (except if you buy Element 3d)
"Will Ae finally get a rewrite that takes FULL advantage of multiple cores and multi-threading throughout the entire program and not just rendering?
Since Apple has set the new standard for multiple GPU workstations with the release of the new Mac Pro, will we finally see a more widely adopted (dare I say standardized) approach to GPU implementation in After Effects and other programs across the Adobe suite?
Adobe’s commitment specifically to Apple tech is has been sorely lacking. OSX software technologies like Cocoa, Quicklook, Spotlight, Core Audio and Video and others seem to be completely ignored in the Adobe suite of applications. I don’t feel like After Effects CS2 would run much faster than Ae CC on the same hardware. I remember replacing the Nvidia 8800GT with the Radeon 5970 and comparing the render times in Ae CS5. Much to my disappointment there was no gain at all. I will go out on a limb and say that my render times in Ae on the same hardware would be very close to the same as they were two versions ago. Many of Ae’s speed gains come from faster processors and advances in storage speeds and not from new coding libraries that allow for direct access to the hardware. 64-bit is nice but it hardly seems to have made the program noticeably faster. Background disk-caching is also nice but is a far cry from true multi-threading or direct access to the GPUs."
As we know from january's after effects blog post, Adobe has heard the message lound and clear from the user reaction, that all most of us want from a future after effects update is just that: HARDWARE OPTIMIZATION and no more features built on top of the old legacy code.
After yesterday's 2014 update that brought two usefull features: mask tracking and kuler sync, it makes you wonder what the future of afx will look like.
Anyway, we're getting completely off topic (except that it alle belongs to the same annoying matter of lacking Open CL support throughout creative cloud apps). So I'll stop continue digging on this matter for now.
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193. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
Kevin-Monahan Jun 19, 2014 12:21 PM (in response to chfilm)Hi Chfilm,
We are veering far off topic here. Make a separate post in the After Effects forum (as my colleague Todd Kopriva suggested). This has very little to do with the Premiere Pro CC issue.
Thanks,
Kevin -
194. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
chfilm Jun 19, 2014 12:23 PM (in response to Kevin-Monahan)Like I said: "Anyway, we're getting completely off topic (except that it alle belongs to the same annoying matter of lacking Open CL support throughout creative cloud apps). So I'll stop continue digging on this matter for now."
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195. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
JesseSchluntz Jun 19, 2014 2:09 PM (in response to chfilm)Dang guys, things definitely got off topic there. I suggest reading the purpose of the forum before interjecting.
Since there still seems to be no fix and the only hopeful solution at this stage is the new Mac OS, I propose we elect someone to fly to Cupertino and kick Apple in the balls really hard just in case it's another dead end. Call if a preventative measure.
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196. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
ChadRHorn Jun 19, 2014 3:54 PM (in response to JesseSchluntz)The newest version of Premier Pro didn't solve it or anyone? I haven't seen any lines all day so I'm cautiously optimistic.
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197. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
TravisBickle Jun 19, 2014 3:58 PM (in response to JesseSchluntz)I downloaded and am using Premiere Pro CC 2014 as of today - and the issue persists. Lines all over the export. I don't know whose fault this is -- but WTF....
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198. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
tsnider99 Jun 19, 2014 4:04 PM (in response to JesseSchluntz)I downloaded the 2014 versions of Adobe CC and I was able to render out H.264 with NO horizontal lines with Media Encoder using Open CL. So I'm also cautiously optimistic. I'm using a new Mac Pro with dual D700's and OSx 10.9.3. But I need to do some more testing.
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199. Re: RENDER PROBLEM - AME and Premiere Pro CC causing random horizontal lines on H.264 Renders
JesseSchluntz Jun 19, 2014 4:11 PM (in response to TravisBickle)I'm not upgrading a single thing until from OS 10.9.2 and Premiere Pro CC 7.2.1 until I know beyond a shadow of a doubt that I'm not hosing myself.





