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1. Re: I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.
John T Smith Jun 16, 2014 4:17 PM (in response to MissyPCB)Photoshop Elements is not part of the Cloud, please ask in that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements
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3. Re: I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.
kendrijs61 Jun 17, 2014 10:52 AM (in response to MissyPCB)Wish I could help but I'm having similar probs signing in for the trial version. It sucks big time
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4. Re: I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.
Little_Pale_Face Jun 17, 2014 11:09 AM (in response to kendrijs61)Hi,
If you are using the trial version you don't need a serial number - so I think you may have a different problem.
Have you downloaded and installed the trial version or is that where your problem is?
Which operating system are you running on?
Brian
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5. Re: I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.
MissyPCB Jun 17, 2014 3:18 PM (in response to Little_Pale_Face)Yes, Brian I did. That is where it said my code was wrong.
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6. Re: I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.
MissyPCB Jun 17, 2014 3:18 PM (in response to Little_Pale_Face)Yes I did to no luck.
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7. Re: I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.
Little_Pale_Face Jun 18, 2014 2:46 AM (in response to MissyPCB)Hi,
If you are saying that the redemption code is being rejected then you may need to go back to where you purchased it from.
If the redemption code is accepted do you get a serial numbers begining with 1057? [please don't quote your numbers as this is a public forum]
Which operating system are you running on? There was a problem with MACs (see following) but I thought it had been fixed.
Serial Number Invalid when upgrading to PSE 12 (MacOS)
If you still have problems with your serial number, you need to contact Adobe. See the following page and at the end there is often a button to start a chat session.
[I can't check that link at the moment as the site is being updated]
Brian



