I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.

Photoshop Elements is not part of the Cloud, please ask in that forum

Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements

Select a topic, then click I STILL NEED HELP to activate Photoshop Elements chat

-http://helpx.adobe.com/contact.html?product=photoshop-elements

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

Hi,

Have you tried this page to redeem your code?

Redemption Code Help

Brian

Wish I could help but I'm having similar probs signing in for the trial version. It sucks big time

Hi,

If you are using the trial version you don't need a serial number - so I think you may have a different problem.

Have you downloaded and installed the trial version or is that where your problem is?

Which operating system are you running on?

Brian

Hi,

If you are saying that the redemption code is being rejected then you may need to go back to where you purchased it from.

If the redemption code is accepted do you get a serial numbers begining with 1057?  [please don't quote your numbers as this is a public forum]

Which operating system are you running on? There was a problem with MACs (see following) but I thought it had been fixed.

Serial Number Invalid when upgrading to PSE 12 (MacOS)

If you still have problems with your serial number, you need to contact Adobe. See the following page and at the end there is often a button to start a chat session.

Adobe

[I can't check that link at the moment as the site is being updated]

Brian