11 Replies Latest reply: Sep 29, 2014 10:44 PM by xsenomorfa

Screen Layout Corruption?

brianc@ionics.ca Jun 16, 2014 8:49 AM

HELP!!! Cannot edit screen layout.....Layout has been corrupted, and causes RH10 to shut down when I try to edit it. The published layout has changed as well, with pictures enlarged and interfering with the body text.

1. Re: Screen Layout Corruption?

Peter Grainge Jun 16, 2014 10:11 AM (in response to brianc@ionics.ca)

WebHelp screen layout or HTML5?

Do you have problems if you use a different layout?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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2. Re: Screen Layout Corruption?

brianc@ionics.ca Jun 16, 2014 2:49 PM (in response to Peter Grainge)

No,

All other layouts are fine

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3. Re: Screen Layout Corruption?

Peter Grainge Jun 17, 2014 12:49 AM (in response to brianc@ionics.ca)

You haven't indicated whether this is WebHelp or HTML5.

Can you not simply import from a backup before it was corrupted?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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4. Re: Screen Layout Corruption?

brianc@ionics.ca Jun 17, 2014 3:22 AM (in response to Peter Grainge)

HTML 5 desktop layout

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5. Re: Screen Layout Corruption?

Peter Grainge Jun 17, 2014 3:35 AM (in response to brianc@ionics.ca)

I'm thinking the problem is the one described in Re: Printing template to edit in Robohelp 10? and that Willam has correctly identified the problem is related to printing from the online help rather than when you generate a printed document.

If that is the case, it would make sense to delete this thread and move the other one to the Rh HTML forum. I will do that if you will kindly confirm that is the action that should be taken.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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6. Re: Screen Layout Corruption?

brianc@ionics.ca Jun 17, 2014 3:50 AM (in response to Peter Grainge)

No this is not the same issue. When trying to edit the HTML 5 desktop layout, the program crashes. I have tried importing the layout in from another document, but it still fails

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7. Re: Screen Layout Corruption?

Peter Grainge Jun 17, 2014 4:05 AM (in response to brianc@ionics.ca)

OK but it is about two features both leading to Rh freezing and in both cases it is when using a specific layout. If you use a different layout and edit the CSS associated with that, no problem occurs, correct?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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8. Re: Screen Layout Corruption?

brianc@ionics.ca Jun 17, 2014 4:20 AM (in response to Peter Grainge)

Correct

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9. Re: Screen Layout Corruption?

Peter Grainge Jun 17, 2014 5:16 AM (in response to brianc@ionics.ca)

I have now moved both threads to HTML5 Layouts as that is where the problem lays.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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10. Re: Screen Layout Corruption?

brianc@ionics.ca Jun 17, 2014 6:10 AM (in response to brianc@ionics.ca)

Was able to fix it. Found that it was the Topic.slp file was corrupted. Replaced it with one from a different project and Voila! Project was back.
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11. Re: Screen Layout Corruption?

xsenomorfa Sep 29, 2014 10:44 PM (in response to brianc@ionics.ca)

Hello!
We have this problem too, but in Robohelp11 with standard layout "Desktop_Knowledge". When I try to edit it throw "Project Settings"-"Screen Layouts", RH crashes with error and don't save any changes. Try to create new layout by deleting this layout and making another one while create screen profile in generating output, but problem is still here. We can edit layout with notepad, but it isn't friendly. How can we fix it?

An update: project was updated from RH9.
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