1 Reply Latest reply: Jun 17, 2014 10:03 AM by fgregor

Adobe Exchnage not working behind organisation proxy

jfejsa Jun 16, 2014 8:10 PM

I am asked to enter my Adobe credential every time I try to download any extension but nothing happens when I enter my user id and password and click on the login button. The process just goes away with "Loggin in..." message and just hangs displaying "Logging in..." message. My computer is based behind the proxy (something I can't change) so how do I download ANY extension when I can't even login. I can easily login to my account page on Adobe website but can do it from Photoshop when I try using Adobe Exchange form.

Any suggestions?

John

1. Re: Adobe Exchnage not working behind organisation proxy

fgregor Jun 17, 2014 10:03 AM (in response to jfejsa)

Hi John,

Can you tell me what operating system you're using, and what version of Photoshop (CC, CS6..?)? Also, are you able to successfully login using the Creative Cloud desktop app? Free Creative Cloud | Download Adobe Creative Cloud free trial

If you can successfully login with some other desktop software, you should be already logged-in when the Exchange panel loads.

Best,
Fraser
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