Photoshop cc 2014 crashing

[Daniel.br]

Photoshop cc 2014 crashing as soon as you turn it

windows 8.1 64 bit hebrew

[Pete.Green]

Hi Daniel,

Sorry for the trouble,

Do you get a crash report and send those in Daniel?

What do you mean crash as soon as you turn it?

When does it crash? What's the last thing you see?

Have you installed any plug-ins to the new CC 2014 already?

Regards

[Daniel.br]

Thanks for the response.
I did not install any plugins

I uploaded a video that explains the problem

www.youtube.com/watch?v=jOAQ764hRmg

[Pragya Kandari]

Hi Daniel,

It looks like a silent quit of PS.

Please mail the following logs to pkandari@adobe.com:

amt3.log, oobelib.log nad PDApp.log, location: %tmp%

-Pragya

[Pete.Green]

Thanks for the video Daniel,

Have you tried signing out of the Creative Cloud application, then signing back in?

Give that a try, and let me know if that resolves it.

Regards,

Pete

[Daniel.br]

I tried what you said, it does not help
The problem is also in adobe edge animate cc
But adobe dreamweaver works great

[CallumFerguson]

I am using the same version on same Windows without any problems.

[qpr_canada]

I'm having the same issue.

I'm on a MacBook Pro with the latest OS.

I open PS CC 2014 and as soon as i click anywhere the application freezes, I have to force quit.

I have uninstalled PS CC 2014, restarted my computer and still have the same issue.

Thanks

G

[emdstudio]

hi' i have the same problem..

Hi, i have just finishing installing Adobe CC 2014, all application works perfect beside Photoshop.. one opening the software it crashes down and i dont know what seems to be the problem..

i am using MS Windows 8.1 64bit.

once entering the Event Log to see the issue this is what i see:

Faulting application name: svchost.exe_stisvc, version: 6.3.9600.16384, time stamp: 0x5215dfe3

Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: 0x530895af

Exception code: 0xc0000008

Fault offset: 0x000000000009ca6a

Faulting process ID: 0x588

Faulting application start time: 0x01cfbfb610ba08b8

Faulting application path: C:\Windows\system32\svchost.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report ID: 4f16b25a-2ba9-11e4-8250-ac220b74b255

Faulting package full name:

Faulting package-relative application ID:

what is the problem here? i cant understand what to look for?.. please assist..

[ssprengel]

svchost.exe_stisvc is not part of Photoshop as far as I know.

Is your Windows up-to-date?  In Control Panel / Windows Updates / Check Updates, are there any updates available?

Open an Administrator CMD prompt and try chkdsk /f to check for disk errors (you’ll want to reboot to check yoru C: drive)

Open an Administrator CMD prompt and try sfc /scannow

[aWhereIan]

This worked for me at least for the moment

[jdsilva]

I'm having the same problem. I'm in Windows 8.1 x64.@

[Pete.Green]

Did you try my suggestion JDSilva?

[jdsilva]

Yes. I tried your suggestion. I closed creative cloud application to open Photoshop to try too, but the problem persists.

[t0v1]

i have exactly the same issue on Windows 8, every other Adobe software works except PS CC 2014,  it'd be nice to see if somebody has a solution to fix this problem...

[Emjay1969]

Same problem here and I have tried all suggestions but to no avail.  Win 8.1 64bit

I don't have any other applications linked to the cloud.

[CaptainGowa]

I'm having the same issue.  When I start PS CC 2014, it crashes probably 5 seconds after it loads up.  It doesn't give any error message, just says "Adobe Photoshop CC 2014 has stopped working", and that's it.  I tried starting it with CTRL+SHIFT+ALT to delete the settings file to see if that helps; it doesn't.

I should add that I'm using Windows 7 64-bit.

[Jonathanncrane]

I am having the same problem except I get this error before it crashes. My computer is running windows 8

[Gosia H.]

I also get that pop up window with the information that PS 2014 has stopped working.

New computer, Windows 8, 64-bit

[Desertdoll]

Did you ever get help with this issue. I'm having the same problem

[corrinet63001099]

I'm having the same problem.  Running windows 7. 

[Chris Cox]

We need to see the detailed crash report, not a screenshot of the crash notification dialog (which contains zero useful information).

[aWhereIan]

Chris, sure thing. Tell me where to find it and I'll send it in the future. I'm a designer, not a Photoshop programmer, dammit, Jim!

[kbristo]

I'm having the same problem, getting the same error message as jonathoncrane. I'm also using Windows 8 64bit. It's a brand new laptop - Adobe creative cloud installed for the first time today so there shouldn't be any conflicting previous adobe files. Really need a fix, got work to do! Thanks

[kenshin224422]

Hi

I seem to have the same issue BUT I get an option pop up: would you like to migrate presets from following versions.

Then crashes, Even if I choose Yes or No or don't even touch.