1 Reply Latest reply on Jun 24, 2014 7:12 AM by John T Smith

    CC Serial Number Licensing Carryover to CC 2014 Versions

    tkedmondson

      I install CC apps in a college computer lab.  When I create a package with Creative Cloud Packager I specify the license type as "Serial Number License" & submit the required serial number.

       

      Installing the package presents no problems and the apps come up as licensed after installation. Yesterday  I noted that there were updates to some CC apps so I allowed the update installation via the Creative Cloud app on the client PC.  However, when the new CC 2014 apps start they display a sign-on dialog before they will run.  Evidently, the serial number licensing for the original package did not carry over to the updated versions.

       

      The original versions of all the apps are still present and function normally.  How can I get the serial number licensing to carry over to the CC 2014 apps?

       

      Thanks for any suggestions...