3 Replies Latest reply: Jun 24, 2014 6:49 PM by Auntie Em-Pam RSS

    RH11: Glossary and Index do not display in generated output

    Auntie Em-Pam Community Member
    Auntie Em-Pam Jun 23, 2014 9:55 PM

      I am having such a tough time with RoboHelp. My current issue is the glossary and index not appearing in the generated output. They used to. However, yesterday I thought I should go in and clean out all the junk in my project, i.e. I had about 5 glossaries and 5 indexes because I was testing things out. I made sure I didn't delete the populated glossary and index, but by the end of the day, they were both gone. So, I located these again from a backup and imported them back into my current project. Everything is there...all my terms and definitions, the index and the links...blah blah. NOTE: Everything is there, but I was required to block it out due to privacy issues.

       

       

      glossary_index_gone.png

      However, this is how it now displays when I generate:  Why won't this populate?

      Thanks,

      Pam

      glossary_index_gone2.png

       

       

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        • 1. Re: RH11: Glossary and Index do not display in generated output
          Captiv8r CommunityMVP
          Captiv8r Jun 24, 2014 3:03 PM (in response to Auntie Em-Pam)

          Where exactly is the output when you try to view it? Is it on a web server that is your company intranet? Or is it on your local C drive?

           

          What browser and version of the browser are you using? For example, Internet Explorer 9.blah blah blah...

           

          Does the same thing occur if you try using a different browser? For example, if you are using IE, try Firefox or Google Chrome. Any difference?

           

          I'd also encourage you to file a Bug Report at the following link:

           

          http://www.adobe.com/go/wish

           

          Cheers... Rick

          • 2. Re: RH11: Glossary and Index do not display in generated output
            Auntie Em-Pam Community Member
            Auntie Em-Pam Jun 24, 2014 3:22 PM (in response to Captiv8r)

            Rick,

            I'm using IE 10, Version 10. And everything was working fine until I started deleting the extra glossaries and indexes I had in my project. I have been generating locally, then when I get to a point where I'm satisfied with my changes, I generate to the server. I wasn't having a problem with this until I deleted those files. Although I have imported the glossary and index back into the project, still nothing. Now, even if I pull up an older version of this same project, the glossary and index are now gone from that too. I'm assuming that everything must be linked, but I can't figure out what I'm missing. Generating to Chrome has the same issues. I had one of my developers look at it yesterday, and he thinks there is some file missing somewhere that RH11 needs to generate the glossary and index. What file would I be missing? The .glo and the HHK files are in the project. I really need to upload this for the client, so any help you can give me is much appreciated.

            I read on one of the forums that I should have this ticked in the Optimization Settings for Responsive HTML:  "Limit the scope of project styles only to topic contents". I did that and it caused all kinds of other issues.

            On Monday I updated to RH 11.0.1 - would there be an issue with that? Is it a dll issue?

            Thanks Rick,

            Pam

            • 3. Re: RH11: Glossary and Index do not display in generated output
              Auntie Em-Pam Community Member
              Auntie Em-Pam Jun 24, 2014 6:49 PM (in response to Auntie Em-Pam)

              Rick,

               

              My developer has located the issue. It was an error in the RH update - 11.0.1

              I have reported it to Adobe and provided them with the fix, but in the meantime, if anyone else needs to fix this, here is the solution: (My Glossary and Index are now functioning as they should be...Woohoo!!!)

               

              In the toctree.js file, which is located within the `ResponsiveHelpExt` widget folder, there was a "Hack" implemented on line 883:

              "if (showHideButton.getAttribute("class").indexOf("buttonClosed") == -1)"

              This was causing an exception in the script due to `showHideButton` being undefined. Which was causing an issue in displaying the glossary and index.

              Changing the script to the below seems to resolve the issue, but this is without knowing the context of what this hack was put in for.

              "if (showHideButton != null && showHideButton.getAttribute("class").indexOf("buttonClosed") == -1)"