RH 11 - getting error message HHcomponentActivator is undefined

[Proimage]

Hi,

I get this message 'HHcomponentActivator is undefined' often, for example when previewing a topic.

Any suggestions.

Thanks

Anat

[Captiv8r]

Hi there

Questions...

Is this a project that has been upgraded from an older version?

Does this occur for each and every topic you try and preview or only for select topics?

Does the topic have any HTML Help controls inside it? (Shortcut, etc)

Cheers... Rick

[Proimage]

Hi,

1. The project is upgraded from RH 10

2. Yes

3. Has breadcrumbs in each topic applied using a master page

My main concern is about the "transparent " build tag inserted in magic by the system.

Thanks for your help.

Anat

[Peter Grainge]

On behalf of Rick to help him when the US wakes up, you have answered Yes but is that Yes to it happens in all topics or Yes to just select topics.

At first I was confused by the reference here to "transparent" but then I saw you have another thread running on that. Are you saying you have identified some link between these two issues?

Re: text disappears in browser

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Proimage]

Hi Peter,

No – haven’t identified link between these two issues.

Yes – it happens to just a few topics.

Furthermore – I have noticed other problems while working with RH 11.

1. After generating to multiscreen HTML 5 – when I open in Chrome – when scrolling down very long topics in the content pane the navigation area 'moves up' , i.e cant see search field or TOC.

2. When viewing the output in IE the magnifier icon in the search field moves – it is shown underneath the search field.

3. In the Screen Layout Editor (knowledge base) , Topic default – I can see the next and previous buttons , but they don’t show up in browsers after generation

I am just noting my concerns if I choose to upgrade to RH 11.

Thanks for your help.

Anat

[Peter Grainge]

The additional problems you have now noted would be best posted in the RoboHelp HTML5 forum. I think you may find some of them already covered there.

Hopefully having clarified things here, Rick will be able to respond to the HHComponentActivator issue later. He is US based.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Proimage]

Thanks

[Captiv8r]

Good morning

Can you please duplicate one of the topics exhibiting the HHComponentActivator message and remove any sensitive content, then copy and post the HTML code here.

I'd like to see what may be triggering the message. I can also insert the code into one of my own RoboHelp projects and see if I get the same message. (That would rule out any RoboHelp installation issues)

Cheers... Rick

[Proimage]

Hi Rick,

I have decided to stay with RH 10 for now.

Thanks for your help.

Anat