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Why is the Flash Player Installer freezing?

New Here ,
Jun 25, 2014 Jun 25, 2014

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I have downloaded the AdobeFlashPlayerInstaller_14au_ltrosxd_aaa_aih.dmg and ran it on OS X 10.9.3

But all it does is freeze at 0%

What's up?

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Guest
Jun 25, 2014 Jun 25, 2014

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restart your computer and try again if still have issues  let us know.

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New Here ,
Jun 25, 2014 Jun 25, 2014

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Been there, done that.

I already did all the obvious things like restart, quit all other applications, re-download the installer, etc.

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Adobe Employee ,
Jun 25, 2014 Jun 25, 2014

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Hi SergioD,


I'm sorry you've encountered issues installing Flash Player.  Based on the description provided your issue may be similar to other's we've seen on the forums and I'd like to confirm.  It would be very helpful if you could provide the Flash Player install log file posted at ~/Library/Logs/FPInstallManager.log.  Note that this is the User's Library folder and may be hidden on your machine.


If you’d simply like to get Flash Player installed, please try downloading and installing from our “offline” installer located at Flash Player Plug-in (All other browsers).


Thank you.


--

Maria

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New Here ,
Jun 25, 2014 Jun 25, 2014

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Here you go. I can't attach a file, so I'm just pasting everything here.
Meanwhile I'll just do the other instal option you mentioned.
Thanks

2013-04-17 19:16:59 +0000 ---------- log start ----------

2013-04-17 19:16:59 +0000 1214

2013-04-17 19:17:00 +0000 1214

2013-04-17 19:20:23 +0000 ----------  log end  ----------

2013-04-17 19:25:21 +0000 ---------- log start ----------

2013-04-17 19:25:21 +0000 All install checks pass

2013-04-17 19:25:24 +0000 ----------  log end  ----------

2013-04-18 18:44:17 +0000 ---------- log start ----------

2013-04-18 18:44:17 +0000 All install checks pass

2013-04-18 18:44:18 +0000 [install started]

dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

installer: Package name is PlugIn

installer: Installing at base path /

installer: The install was successful.

sudo: no tty present and no askpass program specified

2013-04-18 18:44:31 +0000 [install completed]

2013-04-18 18:44:35 +0000 ----------  log end  ----------

2013-04-18 18:44:35 +0000 Changing update mode to 1

2013-05-22 22:51:42 +0000 ---------- log start ----------

2013-05-22 22:51:44 +0000 1214

2013-05-22 22:51:44 +0000 1214

2013-05-23 16:01:38 +0000 18007986

2013-05-23 16:01:39 +0000 verifySignatureWithData : Message Verified!

2013-05-23 16:01:46 +0000 ----------  log end  ----------

2013-05-23 16:01:50 +0000 ---------- log start ----------

2013-05-23 16:01:50 +0000 All install checks pass

2013-05-23 16:02:54 +0000 User has 3 processes that need to be closed before the Flash Player can be installed.

2013-05-23 16:07:13 +0000 [install started]

dyld: DYLD_ environment variables being ignored because main executable (/var/folders/21/dq3gqmdx0sz86nz2v59rrqqc0000gp/T/FPInstallHelper) is setuid or setgid

dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

installer: Package name is PlugIn

installer: Upgrading at base path /

installer: The upgrade was successful.

sudo: no tty present and no askpass program specified

2013-05-23 16:07:36 +0000 [install completed]

2013-05-23 16:07:36 +0000 [install succeeded]

2013-05-23 16:08:36 +0000 ----------  log end  ----------

2013-05-23 16:08:36 +0000 Changing update mode to 1

2013-06-13 14:40:11 +0000 ---------- log start ----------

2013-06-13 14:40:12 +0000 1214

2013-06-13 14:40:12 +0000 1214

2013-06-13 14:44:07 +0000 18012237

2013-06-13 14:44:08 +0000 verifySignatureWithData : Message Verified!

2013-06-13 14:44:17 +0000 ----------  log end  ----------

2013-06-13 14:44:22 +0000 ---------- log start ----------

2013-06-13 14:44:22 +0000 All install checks pass

2013-06-13 14:45:34 +0000 User has 2 processes that need to be closed before the Flash Player can be installed.

2013-06-13 15:40:49 +0000 [install started]

dyld: DYLD_ environment variables being ignored because main executable (/var/folders/21/dq3gqmdx0sz86nz2v59rrqqc0000gp/T/FPInstallHelper) is setuid or setgid

dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

installer: Package name is PlugIn

installer: Upgrading at base path /

installer: The upgrade was successful.

sudo: no tty present and no askpass program specified

2013-06-13 15:41:06 +0000 [install completed]

2013-06-13 15:41:06 +0000 [install succeeded]

2013-06-13 15:41:20 +0000 ----------  log end  ----------

2013-06-13 15:41:20 +0000 Changing update mode to 1

2013-07-11 20:30:14 +0000 ---------- log start ----------

2013-07-11 20:30:14 +0000 1213

2013-07-11 20:30:15 +0000 1213

2013-07-11 20:30:26 +0000 ----------  log end  ----------

2013-07-18 20:39:28 +0000 ---------- log start ----------

2013-07-18 20:39:28 +0000 1213

2013-07-18 20:39:28 +0000 1213

2013-07-18 20:39:33 +0000 ----------  log end  ----------

2013-07-26 13:47:23 +0000 ---------- log start ----------

2013-07-26 13:47:24 +0000 1213

2013-07-26 13:47:26 +0000 1213

2013-07-26 13:47:30 +0000 ----------  log end  ----------

2013-07-26 13:53:50 +0000 ---------- log start ----------

2013-07-26 13:53:50 +0000 All install checks pass

2013-07-26 13:54:26 +0000 ----------  log end  ----------

2013-07-26 13:56:12 +0000 ---------- log start ----------

2013-07-26 13:56:12 +0000 All install checks pass

2013-07-26 13:56:44 +0000 ----------  log end  ----------

2013-07-26 13:58:14 +0000 ---------- log start ----------

2013-07-26 13:58:14 +0000 All install checks pass

2013-07-26 13:58:15 +0000 [install started]

2013-07-26 13:58:34 +0000 [install succeeded]

2013-07-26 13:58:37 +0000 ----------  log end  ----------

2013-07-26 13:58:37 +0000 Changing update mode to 1

2013-09-13 17:32:42 +0000 ---------- log start ----------

2013-09-13 17:32:42 +0000 1214

2013-09-13 17:32:43 +0000 1214

2013-09-13 17:33:11 +0000 ----------  log end  ----------

2013-09-20 18:54:06 +0000 ---------- log start ----------

2013-09-20 18:54:07 +0000 1214

2013-09-20 18:54:07 +0000 1214

2013-09-20 18:54:32 +0000 18133029

2013-09-20 18:54:33 +0000 verifySignatureWithData : Message Verified!

2013-09-20 18:54:44 +0000 ----------  log end  ----------

2013-09-20 18:54:48 +0000 ---------- log start ----------

2013-09-20 18:54:48 +0000 All install checks pass

2013-09-20 18:56:14 +0000 User has 2 processes that need to be closed before the Flash Player can be installed.

2013-09-20 19:02:28 +0000 [install started]

dyld: DYLD_ environment variables being ignored because main executable (/var/folders/21/dq3gqmdx0sz86nz2v59rrqqc0000gp/T/FPInstallHelper) is setuid or setgid

dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

installer: Package name is PlugIn

installer: Upgrading at base path /

installer: The upgrade was successful.

sudo: no tty present and no askpass program specified

2013-09-20 19:03:11 +0000 [install completed]

2013-09-20 19:03:11 +0000 [install succeeded]

2013-09-20 19:03:29 +0000 ----------  log end  ----------

2013-09-20 19:03:29 +0000 Changing update mode to 1

2013-10-12 23:03:36 +0000 ---------- log start ----------

2013-10-12 23:03:38 +0000 1389

2013-10-12 23:03:43 +0000 1389

2013-10-12 23:04:06 +0000 18408578

2013-10-12 23:04:07 +0000 verifySignatureWithData : Message Verified!

2013-10-12 23:04:22 +0000 ----------  log end  ----------

2013-10-12 23:05:29 +0000 ---------- log start ----------

2013-10-12 23:05:29 +0000 All install checks pass

2013-10-12 23:08:32 +0000 User has 2 processes that need to be closed before the Flash Player can be installed.

2013-10-20 00:31:00 +0000 ---------- log start ----------

2013-10-20 00:31:03 +0000 1389

2013-10-20 00:31:03 +0000 1389

2013-10-20 00:31:59 +0000 18408578

2013-10-20 00:32:00 +0000 verifySignatureWithData : Message Verified!

2013-10-20 00:32:07 +0000 ----------  log end  ----------

2013-10-20 00:32:10 +0000 ---------- log start ----------

2013-10-20 00:32:10 +0000 All install checks pass

2013-10-20 00:32:41 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

2013-10-20 00:32:50 +0000 [install started]

dyld: DYLD_ environment variables being ignored because main executable (/var/folders/21/dq3gqmdx0sz86nz2v59rrqqc0000gp/T/FPInstallHelper) is setuid or setgid

dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

installer: Package name is Adobe Flash Player

installer: Upgrading at base path /

installer: The upgrade was successful.

2013-10-20 00:33:03 +0000 [install completed]

2013-10-20 00:33:03 +0000 [install succeeded]

2013-10-20 00:33:50 +0000 ----------  log end  ----------

2013-10-20 00:33:50 +0000 Changing update mode to 1

2013-11-17 22:27:15 +0000 ---------- log start ----------

2013-11-17 22:27:21 +0000 1389

2013-11-17 22:27:24 +0000 1389

2013-11-17 23:09:36 +0000 ----------  log end  ----------

2013-11-24 23:54:31 +0000 ---------- log start ----------

2013-11-24 23:54:32 +0000 1389

2013-11-24 23:54:32 +0000 1389

2013-11-24 23:54:38 +0000 ----------  log end  ----------

2013-12-02 13:04:51 +0000 ---------- log start ----------

2013-12-02 13:04:53 +0000 1389

2013-12-02 13:04:55 +0000 1389

2013-12-02 13:04:59 +0000 ----------  log end  ----------

2013-12-03 13:34:39 +0000 ---------- log start ----------

2013-12-03 13:34:39 +0000 1389

2013-12-03 13:34:39 +0000 1389

2013-12-03 13:34:46 +0000 ----------  log end  ----------

2013-12-10 15:42:57 +0000 ---------- log start ----------

2013-12-10 15:42:57 +0000 1389

2013-12-10 15:42:58 +0000 1389

2013-12-10 15:43:03 +0000 ----------  log end  ----------

2013-12-10 16:31:47 +0000 ---------- log start ----------

2013-12-10 16:31:47 +0000 All install checks pass

2013-12-10 16:32:40 +0000 ----------  log end  ----------

2013-12-10 16:41:27 +0000 ---------- log start ----------

2013-12-10 16:41:27 +0000 All install checks pass

2013-12-10 16:41:29 +0000 [install started]

2013-12-10 16:41:48 +0000 [install succeeded]

2013-12-10 16:41:48 +0000 ----------  log end  ----------

2013-12-10 16:41:48 +0000 Changing update mode to 1

2014-01-15 16:36:50 +0000 ---------- log start ----------

2014-01-15 16:36:51 +0000 1386

2014-01-15 16:36:53 +0000 1386

2014-01-15 16:37:36 +0000 ----------  log end  ----------

2014-01-15 13:41:40 -0500   IM: ---------- log start ----------

2014-01-15 13:41:40 -0500   IM: All install checks pass

2014-01-15 13:41:40 -0500   IM: Unexpected umask value for process: 0

2014-01-15 13:43:14 -0500   IM: User has 1 process that needs to be closed.

2014-01-15 13:43:14 -0500   IM: Install failed with error code: 17.

2014-01-15 13:43:14 -0500   IM: ----------  log end  ----------

2014-01-15 15:52:48 -0500   IM: ---------- log start ----------

2014-01-15 15:52:48 -0500   IM: All install checks pass

2014-01-15 15:52:48 -0500   IM: Unexpected umask value for process: 0

2014-01-15 15:53:06 -0500   IM: User does not have any processes that need to be closed.

2014-01-15 15:53:06 -0500   IM: [install started]

2014-01-15 15:53:17 -0500 FIN: [finalizer started]

2014-01-15 15:53:17 -0500 FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

2014-01-15 15:53:17 -0500 FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

2014-01-15 15:53:23 -0500 FIN: [finalizer succeeded]

installer: Package name is Adobe Flash Player

installer: Upgrading at base path /

installer: The upgrade was successful.

2014-01-15 15:53:26 -0500   IM: [install succeeded]

2014-01-15 15:53:27 -0500   IM: ----------  log end  ----------

2014-02-05 18:50:31 -0500   IM: ---------- log start ----------

2014-02-05 18:50:33 -0500   IM: 1386

2014-02-05 18:50:37 -0500   IM: 1386

2014-02-05 18:50:54 -0500   IM: 18450331

2014-02-05 18:50:56 -0500   IM: verifySignatureWithData : Message Verified!

2014-02-05 18:51:10 -0500   IM: ----------  log end  ----------

2014-02-05 18:51:16 -0500   IM: ---------- log start ----------

2014-02-05 18:51:16 -0500   IM: All install checks pass

2014-02-05 18:53:05 -0500   IM: User has 3 processes that need to be closed before the Flash Player can be installed.

2014-02-05 18:58:25 -0500   IM: [install started]

2014-02-05 18:58:55 -0500 FIN: [finalizer started]

2014-02-05 18:58:55 -0500 FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

2014-02-05 18:58:55 -0500 FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

2014-02-05 18:59:10 -0500 FIN: [finalizer succeeded]

installer: Package name is Adobe Flash Player

installer: Upgrading at base path /

installer: The upgrade was successful.

2014-02-05 18:59:13 -0500   IM: [install completed]

2014-02-05 18:59:13 -0500   IM: [install succeeded]

2014-02-05 18:59:49 -0500   IM: ----------  log end  ----------

2014-02-27 09:55:20 -0500   IM: ---------- log start ----------

2014-02-27 09:55:20 -0500   IM: 1386

2014-02-27 09:55:20 -0500   IM: 1386

2014-02-27 09:57:42 -0500   IM: 18417536

2014-02-27 09:57:45 -0500   IM: verifySignatureWithData : Message Verified!

2014-02-27 09:57:59 -0500   IM: ----------  log end  ----------

2014-02-27 09:58:49 -0500   IM: ---------- log start ----------

2014-02-27 09:58:49 -0500   IM: All install checks pass

2014-02-27 09:59:59 -0500   IM: User has 1 process that needs to be closed before the Flash Player can be installed.

2014-02-27 10:50:20 -0500   IM: [install started]

2014-02-27 10:50:31 -0500 FIN: [finalizer started]

2014-02-27 10:50:31 -0500 FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

2014-02-27 10:50:31 -0500 FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

2014-02-27 10:50:42 -0500 FIN: [finalizer succeeded]

installer: Package name is Adobe Flash Player

installer: Upgrading at base path /

installer: The upgrade was successful.

2014-02-27 10:50:47 -0500   IM: [install completed]

2014-02-27 10:50:47 -0500   IM: [install succeeded]

2014-02-27 10:52:44 -0500   IM: ----------  log end  ----------

2014-03-13 16:26:42 -0400   IM: ---------- log start ----------

2014-03-13 16:26:43 -0400   IM: 1386

2014-03-13 16:26:45 -0400   IM: 1386

2014-03-13 16:27:51 -0400   IM: ERROR: URL download failed: The request timed out.

2014-03-13 16:28:29 -0400   IM: ----------  log end  ----------

2014-03-20 19:11:44 -0400   IM: ---------- log start ----------

2014-03-20 19:11:44 -0400   IM: 1386

2014-03-20 19:11:45 -0400   IM: 1386

2014-03-20 19:13:34 -0400   IM: 18419293

2014-03-20 19:13:35 -0400   IM: verifySignatureWithData : Message Verified!

2014-03-20 19:13:42 -0400   IM: ----------  log end  ----------

2014-03-20 19:13:48 -0400   IM: ---------- log start ----------

2014-03-20 19:13:48 -0400   IM: All install checks pass

2014-03-20 19:50:31 -0400   IM: User has 2 processes that need to be closed before the Flash Player can be installed.

2014-03-21 09:30:03 -0400   IM: [install started]

2014-03-21 09:30:16 -0400 FIN: [finalizer started]

2014-03-21 09:30:16 -0400 FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

2014-03-21 09:30:16 -0400 FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

2014-03-21 09:30:22 -0400 FIN: [finalizer succeeded]

installer: Package name is Adobe Flash Player

installer: Upgrading at base path /

installer: The upgrade was successful.

2014-03-21 09:30:27 -0400   IM: [install completed]

2014-03-21 09:30:27 -0400   IM: [install succeeded]

2014-03-21 09:30:33 -0400   IM: ----------  log end  ----------

2014-04-10 22:36:04 -0400   IM: ---------- log start ----------

2014-04-10 22:36:05 -0400   IM: 1387

2014-04-10 22:36:05 -0400   IM: 1387

2014-04-10 22:36:09 -0400   IM: ----------  log end  ----------

2014-04-18 14:43:38 -0400   IM: ---------- log start ----------

2014-04-18 14:43:38 -0400   IM: 1387

2014-04-18 14:43:38 -0400   IM: 1387

2014-04-18 14:43:45 -0400   IM: ----------  log end  ----------

2014-04-25 16:27:00 -0400   IM: ---------- log start ----------

2014-04-25 16:27:01 -0400   IM: 1387

2014-04-25 16:27:02 -0400   IM: 1387

2014-04-25 16:27:06 -0400   IM: ----------  log end  ----------

2014-05-03 21:58:04 -0400   IM: ---------- log start ----------

2014-05-03 21:58:04 -0400   IM: 1387

2014-05-03 21:58:05 -0400   IM: 1387

2014-05-03 21:58:16 -0400   IM: ----------  log end  ----------

2014-05-11 09:31:17 -0400   IM: ---------- log start ----------

2014-05-11 09:31:17 -0400   IM: 1387

2014-05-11 09:31:19 -0400   IM: 1387

2014-05-11 09:31:28 -0400   IM: ----------  log end  ----------

2014-05-19 11:09:01 -0400   IM: ---------- log start ----------

2014-05-19 11:09:02 -0400   IM: 1387

2014-05-19 11:09:04 -0400   IM: 1387

2014-05-19 11:09:16 -0400   IM: 15723551

2014-05-19 11:09:17 -0400   IM: verifySignatureWithData : Message Verified!

2014-05-19 11:09:28 -0400   IM: ----------  log end  ----------

2014-05-19 11:10:30 -0400   IM: ---------- log start ----------

2014-05-19 11:10:30 -0400   IM: All install checks pass

2014-05-19 11:12:10 -0400   IM: User has 2 processes that need to be closed before the Flash Player can be installed.

2014-05-20 00:07:11 -0400   IM: [install started]

2014-05-20 00:08:35 -0400 FIN: [finalizer started]

2014-05-20 00:08:35 -0400 FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

2014-05-20 00:08:35 -0400 FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

2014-05-20 00:08:40 -0400 FIN: [finalizer succeeded]

installer: Package name is Adobe Flash Player

installer: Upgrading at base path /

installer: The upgrade was successful.

2014-05-20 00:08:43 -0400   IM: [install completed]

2014-05-20 00:08:43 -0400   IM: [install succeeded]

2014-05-20 00:08:48 -0400   IM: ----------  log end  ----------

2014-05-20 19:46:11 -0400   IM: ---------- log start ----------

2014-05-20 19:46:11 -0400   IM: All install checks pass

2014-05-20 19:46:11 -0400   IM: Unexpected umask value for process: 0

2014-05-20 19:46:21 -0400   IM: User has 1 process that needs to be closed.

2014-05-20 19:46:21 -0400   IM: Install failed with error code: 17.

2014-05-20 19:46:21 -0400   IM: ----------  log end  ----------

2014-05-20 19:47:15 -0400   IM: ---------- log start ----------

2014-05-20 19:47:15 -0400   IM: All install checks pass

2014-05-20 19:47:15 -0400   IM: Unexpected umask value for process: 0

2014-05-20 19:47:19 -0400   IM: User does not have any processes that need to be closed.

2014-05-20 19:47:19 -0400   IM: [install started]

2014-05-20 19:47:27 -0400 FIN: [finalizer started]

2014-05-20 19:47:27 -0400 FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

2014-05-20 19:47:27 -0400 FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

2014-05-20 19:47:31 -0400 FIN: [finalizer succeeded]

installer: Package name is Adobe Flash Player

installer: Upgrading at base path /

installer: The upgrade was successful.

2014-05-20 19:47:33 -0400   IM: [install succeeded]

2014-05-20 19:47:33 -0400   IM: ----------  log end  ----------

2014-06-17 08:04:20 -0400   IM: ---------- log start ----------

2014-06-17 08:04:20 -0400   IM: 1387

2014-06-17 08:04:20 -0400   IM: 1387

2014-06-17 08:27:33 -0400   IM: ----------  log end  ----------

2014-06-24 08:13:23 -0400   IM: ---------- log start ----------

2014-06-24 08:13:24 -0400   IM: 1387

2014-06-24 08:13:24 -0400   IM: 1387

2014-06-24 08:40:40 -0400   IM: ----------  log end  ----------

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