6 Replies Latest reply: Jun 30, 2014 10:25 AM by Cyneswith RSS

    FrameMaker 12 toolbar tomfoolery

    mattrsullivan CommunityMVP

      Hi all,

       

      I have an issue in both structured and unstructured Fm11 and 12.

       

      While they've been working quite well on my vmware Fusion 6 vm, in the last week I've noticed a corruption in the menubar and the toolbar.

       

      Here's examples of what I see

      Screenshot 2014-06-25 16.23.49.png

      Screenshot 2014-06-25 16.46.59.png

       

      Has anyone else encountered/fixed this issue?

        • 1. Re: FrameMaker 12 toolbar tomfoolery
          uakinci Community Member

          Matt, sorry to hear that. I'm using Windows 7 and no problems so far with FM12. Could this be a W8.1 problem?  I remember having somewhat similar "rendering issues" in the past when I had too many resource-hungry apps running at the same time (and not enough RAM). If all fails, I'd uninstall and re-install FM.

          • 2. Re: FrameMaker 12 toolbar tomfoolery
            Jeff_Coatsworth CommunityMVP

            Yes, I’ve noticed that effect in FM11 when running via RDP to my office Win7 machine. It seems to go sideways when I use the shortcut for applying conditional text (Ctl-Shift 5 or 6 – I can’t remember how it goes). It pops the floating context “pod” and that seems to be enough to make all the window title bar and toolbars go all fuzzy and semi-transparent. Then you can’t really click on anything & I end up exiting out and restarting FM.  I just chalked it up to the UI being flakey.

            • 3. Re: FrameMaker 12 toolbar tomfoolery
              Cyneswith Community Member

              Yup. I updated to 12.0.2 yesterday and immediately noticed the issue. I contacted Tech Support and they told me that it might be because I was running 2 screens. They told me to disconnect the second monitor, and reinstall FM and the updates.

               

              The bad news is that I did that this morning, and it didn't solve the problem. I'm on hold with Tech Support again right now.

              • 4. Re: FrameMaker 12 toolbar tomfoolery
                Cyneswith Community Member

                PS: I am running Windows 8.1 and have no other apps open.

                • 5. Re: FrameMaker 12 toolbar tomfoolery
                  mattrsullivan CommunityMVP

                  Update: I was able to create another Windows account, which doesn't have the toolbar problem.

                   

                  Apparently there's a resource or app I installed that caused the issue in that Win profile.

                   

                  Have you tried setting up another user account within windows for testing?

                   

                  I'm a bit annoyed with myself, actually, as I should have immediately thought to do this when I saw the issue!)

                  • 6. Re: FrameMaker 12 toolbar tomfoolery
                    Cyneswith Community Member

                    Interesting. Customer support suggested I try installing FM from my Admin account, but I didn't have time to try that out. I think I'll try your solution first.