3 Replies Latest reply: Jul 1, 2014 3:08 AM by Kshakti RSS

    "Access Denied" opening PDF from network UNC path.

    Ayenoy

      Can't open pdf file from network path when opening from Adobe Reader any versions. Opening other files such as word, excel etc that is not opening in Adobe Reader works just fine.

       

      Steps to reproduce bug:

      1. Create a shared folder with three folder deep. \\Servername\SharedDrive\FolderLevel1\FolderLevel2\FolderLevel3\
      2. Give user explicit access to "FolderLevel3" with read and execute rights
      3. Enabled "Protected Mode at StartUp" on Adobe Reader X or XI
      4. Make sure there are some PDF files in FolderLevel3
      5. On the user windows session "do not map the share drive", open explorer to "\\Servername\SharedDrive\FolderLevel1\FolderLevel2\FolderLevel3\" directly.
      6. Double click the PDF files in the folder and it will be blocked with an error Access Denied.
      7. Turn off Protected Mode at StartUp and it load fine
      8. Map the location to a Drive Letter and it load fine
      9. Use Adobe Professional and it works fine
      10. Use Nuance PDF reader and it works fine

       

       

      1. Not the ideal solution but if we gave users access to read at "SharedDrive" folder, FolderLevel1 and FolderLevel2 then they are able to read the PDF file. We would rather NOT DO THIS. They are blocked from the lower level for a reason......

      Results:

       

      Expected results: If it works on PRO it should work on Reader...