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1. Re: Protected Mode Performance Issues
Anoop9178 Jun 20, 2014 2:47 PM (in response to floydwall)Hello,
Please enable the 'Protect Mode' again and collects the protected mode logs.
Then, based on the logs place a 'Custom Policy' file in your environment and then check the issue.
Please refer to following link to collect logs and creating custom policy:
3 Protected Mode — Acrobat Application Security Guide
Regards,
Anoop
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2. Re: Protected Mode Performance Issues
floydwall Jun 23, 2014 8:26 AM (in response to Anoop9178)I've enabled 'Protected Mode' logging and have a log file to review.
There are numerous STATUS_ACCESS_DENIED entries - how is one able to determine if the access restriction is a legimate function of 'Protected Mode', or if it may be the cause of the symptoms I've described?
Thank you
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3. Re: Protected Mode Performance Issues
Kshakti Jul 2, 2014 10:37 PM (in response to floydwall)Hi floydwall,
Please send me the process monitor and Protected Mode broker logs.
You can send me them as a private message.
Steps to take process monitor logs:
- Download process monitor from Process Monitor
- Launch Reader and enable protected mode at startup. Close Reader
- Launch procmon.exe
- Now reproduce the issue.
- Save procmon logs as {anyname}.pml file
- Send the saved log file to me.
Thanks,
Shakti K
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4. Re: Protected Mode Performance Issues
pwillener Jul 2, 2014 11:25 PM (in response to Kshakti)I'm not sure if Private Messages allow attachments; also procmon logs can be very large.
Better use this method http://forums.adobe.com/thread/1408375 and send the link via PM, or post it here in the forum.
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5. Re: Protected Mode Performance Issues
aric911123 Aug 25, 2014 1:17 PM (in response to floydwall)Any update on this issue?
I was having the same issue.
Win7 64-bit
Adobe XI
Disabling the 'Protected Mode' feature solved the issue for me. However, I do not want to keep that feature disabled.
I did try the ReaderMessages fix that was discussed on other forums. One thing did notice was that if.....
1) I deleted the ReaderMessages file in the C:\Users\<username>\AppData\LocalLow\Adobe\Acrobat\11.0 folder
2) Ended all adobe reader processes
3) Opened Adobe reader (Which recreates an empty ReaderMessages file)
4) Shut down Adobe Reader before it added content to the ReaderMessages file (10 to 15 seconds)
.....the issue would not occur. It wasn't until the ReaderMessages file was populated with new content after application start-up that the error will occur when the app is shutdown. Essentially, if you can reader your doc in 10 to 15 seconds you won't have an issue.
Thanks
Aric
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6. Re: Protected Mode Performance Issues
HaydnWVN Sep 10, 2014 1:39 AM (in response to aric911123)We are experiencing this problem also, a couple of machines affected - Windows 7 32bit and 64bit out of a workgroup of 65.
Reader XI with all updates.
Have made the Readermessages change and testing it now, these couple of users only see the problem once or twice a week on average.
Will do the above steps if things continue and collect the procmon logs.





