Premier Pro 2014 is very sluggish

I've been having lots of crashing with Premiere Pro CC 2014 as well.  It doesn't seem slower on my system, but it crashes several times a day for no apparent reason. 

[Please post only one thread per issue.  I've deleted the second thread, which had no replies.]

Hi Sapol,

Can we get more info? FAQ: What information should I provide when asking a question on this forum?

Thanks,

Kevin

Hi Mdsunc30,

Is it possible to get more details about your issue? FAQ: What information should I provide when asking a question on this forum?

Thanks,

Kevin

I'm experiencing the same issue. Premiere Pro CC 2014 unexpectedly stops working on my Windows 7 machine. I was running the previous version of Premiere Pro CC with no crash issues.

Hi Kevin,

Thank you for your help in advance.  I'm using Premiere Pro 8.0, Mavericks 10.9.3, source footage is AVCHD (it happens at all frame rates), I've been having crashes when rendering, when playing back footage, when exporting...I have Red Giant Color Suite installed.  Computer is brand new Mac Pro 6 Core, AMD D500s, 512 GB SSD internal hard drive, 32 GB RAM, I have a GRAID 6TB Thunderbolt hard drive as well as a couple other USB drives connected, I have a Matrox MX02 mini connected.  When I'm using the hardware acceleration in AME it crashes almost every time i export.  When I use software only it does not crash on export, but it still crashes during rendering, playback, and just while doing normal editing things.  The export crashing happened with premiere 7.2.2 but the other crashing did not happen.  Now that I'm on 8.0 I'm getting crashing all over the place.

Thanks!

Mike

Hi Sapol,

SAPOL wrote:

 

Kevin hi -

 

I am on an iMac - OSX 10.7.5 -

Check out the system requirements. You must be running OS X 10.8, or later. Update and you should have a better experience.

SAPOL wrote:

 

Why isn't a 2014 file back ward compatible with CC ???

Backward compatibility is not a feature of Premiere Pro. Sorry.

Thanks,

Kevin

Hi Mike,

mdsunc30 wrote:

 

Hi Kevin,

 

I have Red Giant Color Suite installed. 

Is this updated to work with Premiere Pro CC 2014?

Thanks,
Kevin

Cool. Let us know if that works.

Kevin

I will try uninstalling and reinstalling the color suite as I don't know if Red Giant link automatically updated them for CC 2014.  Thanks for the tip and I'll let you know how it turns out.

Best,

Mike

I uninstalled my Red Giant software and then reinstalled the updated version and I have not noticed the crashing like I was before.  Thanks for the advice as that seemed to help out quite a bit.  I am still having an issue where nearly every time I export from Premiere Pro to AME and have AME set to Open CL, about half way through the export AME will crash.  If I set AME to "Software Only" the export goes through without any problems.  This occurs when I'm exporting clips that have the Red Giant filters and it also occurs when I'm exporting clips with no filters at all.  I would really like to be able to export using the GPU Acceleration because it will speed up my workflow tremendously (especially when I'm exporting long sequences with lots of filters).  Please let me know if you have any idea why this is happening as well as what might fix it.

Thanks!

Mike

Hi,

this is the common solution for laggy/crashing PPCC2014, worked for lots of people....

In the finder menu click and hold on the GO menu.

Hold the option button and the User library menu will show up.

Click the User Library.

In that folder go to preferences and find the adobe folder.

Right click on adobe folder and click get info.

In the Sharing & Permissions section there should be three names. All should say Read & Write next to them.

Unlock the lock, switch them all to read and write. Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items. Then lock the lock again.

Now go to your OS Hardrive and click on Users, your user name, Documents.

Find the adobe folder there. Right click on adobe folder and click get info. In the Sharing & Permissions section there should be three names. All should say Read & Write next to them.

Unlock the lock, switch them all to read and write. Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items.

The lock the lock again.

Wait 1 minute.

Then launch Premiere.

Okay I just tried it, I'll give an update if it works or doesn't work.

Thanks!

Mike

Updating my video card driver did the trick for me...

I'm experiencing the same issue. Premiere Pro CC 2014 unexpectedly stops working on my Windows 7 32GB / Quadro K4000 machine and freezes. I was running the previous version of Premiere Pro CC with no crash issues.

Hi Mike,

Glad to hear that the updated plug-ins have solved at least of your issues.

Regarding AME crashing on export, are you running OS X 10.9.4 yet? Your other post indicates you are on OS X 10.9.3. If you are on OS X 10.9.3, please update to OS X 10.9.4.

Thanks,
Kevin

So I use the following instructions posted by BobanskyBH and it seems to have worked perfectly!

In the finder menu click and hold on the GO menu.

Hold the option button and the User library menu will show up.

Click the User Library.

In that folder go to preferences and find the adobe folder.

Right click on adobe folder and click get info.

In the Sharing & Permissions section there should be three names. All should say Read & Write next to them.

Unlock the lock, switch them all to read and write. Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items. Then lock the lock again.

Now go to your OS Hardrive and click on Users, your user name, Documents.

Find the adobe folder there. Right click on adobe folder and click get info. In the Sharing & Permissions section there should be three names. All should say Read & Write next to them.

Unlock the lock, switch them all to read and write. Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items.

The lock the lock again.

Wait 1 minute.

Hi, After my recent update to the latest version of Premiere Pro 2014 I have been experiencing sluggish playback and freezing as well. Sometime I can't even quit my project and have to force quit. I wa editing a simple timeline of dslr footage 1080 res and its like it was struggling with this footage. before my update never had issues like this. Before this update I was editing a 4k timeline with no issues, no its freezing and super sluggish. I tried uninstalling and reinstalling the software and reset my preferences and still same results. Im on MAV 10.9.4 8 core MacPro SSD 24 gigs Ram.

Hi AzzieScott,

You have symptoms of the permissions in your preference folders set to "read only." They need to be set to read/write. See this blog post: fixing permissions problem that impedes start of Adobe applications | After Effects region of interest

Note that you are not merely resetting preferences, you're changing permissions of those folders. After you've done so, report back with the results.

Thanks,
Kevin

I have a very similar problem.  I have the latest Mac Pro and when I installed 2014, I can't export movies anymore without getting the error message "system out of application memory."  The activity monitor shows Premier and the Kernel task sucking huge amounts of memory.   Anybody know a workaround?  This sucks!  

Hi Kevin, I'm going to try that and see if it works, but my question is WHY? do we need to do this? should PPCC automatically configure itself. its seems a little backwards. Its like hey everyone, upgrade to the latest with all these great features, but you need to go into these settings and configure your preferences for it to work properly! Just curious?

Hi AzzieScott,

AzzieScott wrote:

 

Hi Kevin, I'm going to try that and see if it works, but my question is WHY? do we need to do this? should PPCC automatically configure itself. its seems a little backwards.

Permissions are set correctly if you do a clean install of Mac OS X 10.9. However, if you update OS X (much more common these days), the updating process from one version of OS X to the next version of OS X sets the permissions incorrectly. We are working with our partners at Apple to fix the issue, but with the current version, some users are still having problems. This is the issue I see hitting Mac people on Mavericks most frequently.

Bobansky has the method here: Re: Premier Pro 2014 is very sluggish

AzzieScott wrote:

 

Its like hey everyone, upgrade to the latest with all these great features, but you need to go into these settings and configure your preferences for it to work properly! Just curious?

It's frustrating, I know. Sorry for all the problems you're having. I've been there too.

Thanks,

Kevin

Hi DBCTV,

I replied to your other post, it seems to be a separate issue.

Thanks,
Kevin

Kevin, thats the thing I did a clean install of my OS 10.9 and then installed a clean of PPCC.But trying what you suggested now. Will report back soon.

Thanks, Azzie.

My colleague also suggests to repair Disk Permissions on your Mac HD using Disk Utility for good measure. Let us know what happens.

Thanks,

Kevin

This didn't solve my issues..

didn't help!

Hi,

As I said, your issue seems to be a different one. The fix I mentioned is not a catch all for everyone. Sorry you continue to have issues. We can work on your problem on your own post.

Thanks,
Kevin