0 Replies Latest reply: Jul 8, 2014 6:41 AM by smooruby RSS

    black pages when scanning

    smooruby Community Member

      hi

       

      I have been using adobe pro 11 for a few months now but have recently changed printer/scanner from one brother to a brother MFC-J870dw.  when I try to add a page to a document via the scanner all I get is a black page that keeps replicating itself and I cannot do anything unless I end task in the task manager.  I have then ended with multiple black pages.  does anyone else have this issue?