Presenter 8/SCORM 2004: no tracking in LMS?

[anick421]

Hi,

We're using a new LMS and I'm new to using Adobe Presenter, especially with enabling the reporting to SCORM 2004 capabilities. When loading into our LMS, the courses are tracking progress and resuming correctly, but they are not passing completion data. (We're simply doing 80% of slide views to track completion).

Our vendor claims the issue lies with Presenter, and claims that Adobe Presenter does not pass grading or tracking information to LMS. 

We have tested the content in SCORM Cloud, and tracking and grading information is being recorded correctly. Are there known issues with Presenter reporting and tracking in SCORM 2004?

Also possibly related, to get Captivate courses to track/report correctly, we had to add javascript to each file provided by the LMS vendor and patch the manifest file (I don't know what was adjusted to make those work, though).

Thanks for any help or thoughts,

Angela

[Guest]

Hi, Angela,

I have faced the same problem too.

We have many online courses in my company transferred from PPT through Adobe Presenter. Some colleagues have encountered the similar problem as you described, i.e., the completion status is incorrect even though they have visited each page of the course file.

Through my investigation, it seems that the problem is due to the missing of Java at user's PC. JAVA(JVE) is necessary in order to realize the communication between Presenter file and LMS.

So I ask these colleagues to install JVE in their PC, and re-visit the course file, then the completion status becomes correct.

Would you please have a try?

Best regards.

Aaron

[anick421]

Hi Aaron,

Thanks for the info, but our end users are all external and most are teachers, who would not have the ability to install JVE, but I will let our vendor know this could possibly be the issue and perhaps they can find a solution.

Thanks,

Angela

[Guest]

Another soultion is to integrate JVE plug-in in your LMS. This is what I am doing.

Best regards.

Aaron

[anick421]

I will ask about this option. Thanks!

[AlexJimenez]

Hi,

How you integrate JVE in the LMS?