7 Replies Latest reply: Nov 9, 2014 10:22 AM by L'K

Creative Cloud for desktop installation - error code : 50

valParis Mar 21, 2014 8:09 AM

Hello,

I try to install the new version of Creative Cloud for desktop (march 19, 2014), but it doesn't work.

I have W7, 64bits, 4 Go, french edition. CC for desktop is also in french.

I also have some trouble with the Premiere Pro, it's why i uninstall every Adobe CC applications and i try to reinstall them now.

I have the message :

Creative Cloud for desktop installation - error code : 50

Help me !

Thanks

Valéry

1. Re: Creative Cloud for desktop installation - error code : 50

Garima.J Mar 21, 2014 8:23 AM (in response to valParis)

Hi valParis,

Welcome to Adobe Forums

You can follow the below mentioned link -

http://forums.adobe.com/message/6227314

Let us know if that helps!

Thanks
Garima
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2. Re: Creative Cloud for desktop installation - error code : 50

valParis Mar 21, 2014 10:00 AM (in response to Garima.J)

OK IT WORKS !!!
Follow the steps : http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

To inform you, I check the PDApp.log as its told in the message :

The last lines are interesting, they tell that
1) Failed to create backup folder C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC
2) It was just after the success of insertAppletRelInfoList installation !

Here is the extract :
03/21/14 17:14:42:363 | [INFO] | | ASU | PIM | PIM | | | 1840 | SUCCESS insertAppletRegInfoList.
03/21/14 17:14:42:363 | [INFO] | | ASU | PIM | PIM | | | 1840 | SUCCESS insertAppletRelInfoList.
03/21/14 17:14:42:363 | [ERROR] | | ASU | PIM | PIM | | | 1840 | Failed to create backup folder.
03/21/14 17:14:42:378 | [FATAL] | | ASU | PIM | PIM | | | 1840 | Failed to create backup folder C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC
03/21/14 17:14:42:472 | [FATAL] | | ASU | PIM | PIM | | | 1840 | package installation failed and the return code was 50
03/21/14 17:14:42:472 | [ERROR] | | ASU | PIM | PIM | | | 1840 | Failed to install with return code: 50
03/21/14 17:14:42:566 | [INFO] | | ASU | PIM | PIM | | | 1840 | Successfully deleted temp guid directory

Thanks
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3. Re: Creative Cloud for desktop installation - error code : 50

bastianfiessinger Jun 8, 2014 5:54 AM (in response to valParis)

I also had this problem. Tried everything they told me to do but nothing worked...
at least I had to reset my computer and now it works...
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4. Re: Creative Cloud for desktop installation - error code : 50

Andrei I Gere Jun 19, 2014 6:10 AM (in response to valParis)

In my experience, almost every Creative Cloud installation error is caused by the acrotray.exe process that is running in the background.

You can attempt the numerous steps provided by the links above (which involve uninstalling CC, cleaning, reinstalling, etc.), or you can simply kill acrotray.exe process via the Task Manager on Windows, and attempt installation or update of Creative Cloud again.

This does it for me almost every time.
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5. Re: Creative Cloud for desktop installation - error code : 50

Parzoe01 Jul 11, 2014 12:10 PM (in response to Andrei I Gere)

I simply attempted the install again and it worked.
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6. Re: Creative Cloud for desktop installation - error code : 50

JeffersonDias Jul 21, 2014 9:16 PM (in response to valParis)

Just delete all the adobe's directories:

C:\Program Files (x86)\Common Files\Adobe
and
C:\Program Files\Common Files\Adobe
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7. Re: Creative Cloud for desktop installation - error code : 50

L'K Nov 9, 2014 10:22 AM (in response to JeffersonDias)

thanks, this helped!
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