ERROR: Automation server can't create object

[stressmagnet]

Hi,
I am at my wits end, and I hope you can help me. I have compiled a Webhelp project that runs just fine in Firefox (with the exception of expanding text but blah blah blah... :P)
When I compile the same project in IE, I get an page loading error that tells me that "Automation server can't create object" (with reference to 'whskin_pdfhtml.html' in a file path, and my ToC is not visible.
My tester, who is on another machine in another location, tells me HIS ToC loads fine, but he gets an out of memory error at line 59.
I have trawled thru these forums for an hour now, and I am no closer to solving this problem. I have tried creating a brand new empty project with one topic and I get the same error.
Any ideas on what's happening?
Of course, we have a demo tomorrow at 6am.
thanks

[Peter Grainge]

Guessing here.

1] You have created webhelp pro when you don't have RoboHelp Server installed on the server.

2] Your source has some output files in it. The topic concerned being the one that gives the memory error. This result is what you get when you view in RoboHelp an output file that has been imported into the source. I don't know whether it gives the same error in the output again.

Or are you viewing the help locally instead of from a server? What version of IE.

[stressmagnet]

Hi Peter, thank heavens you are here.
1. I am not creating WebHelp pro.
2. I thought this might be the problem, but then why is the brand new 'clean' project also causing this?
3. I am viewing locally.

thanks -- I am desperate.

[stressmagnet]

oops - version of IE is 6.X
and I am viewing locally on my own PC here at home.

[Peter Grainge]

If you have RH6, is Mark of the Web ticked?

If earlier version, in IE have you gone to Advanced Settings and allowed Active X to Run.

[MergeThis]

Are you working on a network?

Don't!


Good luck,
Leon