4 Replies Latest reply: Jul 13, 2014 7:46 AM by jesskaat RSS

    Just upgraded to the Cloud. Having a host of problems

    jesskaat Community Member

      I think I'm having a problem with the Mercury Playback Engine.

      Whenever I apply Magic Bullet Looks to a clip, the timeline locks up. Also, I was having problems rendering yesterday.

      This morning, when I loaded PP, it told me I was only able to use MPE software. I rebooted the program and it loaded without that message, did things normally, until I added  MBL to a clip.

      The entire program locks up. CC2014 is unusable......

      I was having NO problems two days ago when using CS6 so it's hard to believe it could be a hardware problem.

      Can someone direct me to an appropriate method of obtaining support?

      Thanks, I appreciate any help you might have to offer.

      Thanks.

       

      Win Prof 7

      Nvidia Quadro 4000

      Intel i7  950 @ 3.07GHz

      24 GB ram

      64 bit