3 Replies Latest reply: Jul 15, 2014 9:15 AM by maryvivit RSS

    Captivate 8 Installer Win 8 never completes initializing

    maryvivit Community Member

      I've upgraded to a new computer with Windows 8. I've downloaded Captivate 8 and allowed the packages to create the installation directory. I am using a SSD boot drive, and I am installing applications on a secondary drive. I'm following the instructions in the ReadMe document. When I run the Set-up application as Administrator, the installer never completed initializing, but "disappears". If I try to run the installer again, I get a message that the Adobe Installer is already running. I see the Adobe Application Manager running in the background, but I'm stuck.

       

      I've double-checked the hardware requirements, and everything is good. Is there something simple I'm missing?  Thanks for any help in advance!

       

      Mary