• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Captivate 6.1 fatal error - app terminates & saves work in .cpbackup files

New Here ,
Jan 08, 2014 Jan 08, 2014

Copy link to clipboard

Copied

I am working with Captivate 6.1 via a subscription license. The current file was created from scratch at 2048 x 2100 for new iPad retina resolution. While only 2 slides, the file is complicated - most images hidden and grouped and then called as groups via advanced actions.

Today I started getting "A fatal error has occurred and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files. Please restart Adobe Captivate."

I deleted prefs and cleared cache as instructed here: http://forums.adobe.com/thread/1267044. Same. I backed up and started using a file from about 30 minutes before. Same. I backed up 2 hours and started using that file, worked slowly and methodically... eventually same.

Here is what I am noticing:

  • Application seems to run slower with delays whenever I touch the x/y location of any item.
  • If I mess with groups at all, I am likely to crash the file. Culprits include changing order of objects in the group. Adding additional objects to existing groups. Changing the order of the groups.

Is there any way to recover existing work?

Should I just start over without using any groups? I was using groups to make advanced actions easier to write and edit. Any known issues with groups in Captivate 6.1?

Am I dooming myself with 2048 x 2100? Any known bugs?

Thanks! Appreciate the help!

TOPICS
Getting started

Views

1.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 08, 2014 Jan 08, 2014

Copy link to clipboard

Copied

You may be seeing the early signs of potentially fatal file corruption.

Check the recovery suggestions here:

http://www.infosemantics.com.au/adobe-captivate-troubleshooting/recover-corrupt-project

Check the troubleshooting suggestions here:

http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-techniques

I would recommend you follow the suggestion to copy/paste all slides to a new blank shell to try and strip out the corruption.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 15, 2014 Jul 15, 2014

Copy link to clipboard

Copied

LATEST

I am working with a new file on a new machine.

When I paste something I get the fatal error.

I also seem to get one when I use advanced actions.

This is for Adobe Captivate 6.1.0.319

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources