3 Replies Latest reply: Jul 15, 2014 4:00 PM by John T Smith

CC 2014 trial expired on first launch!

EdwardPlantagenet Jul 15, 2014 2:05 AM

I had a recent email that told me that my trial period would be reset for CC 2014.

However, after downloading and running the apps, none will launch as CC thinks my trial period has expired. What did I do wrong?

1. Re: CC 2014 trial expired on first launch!

John T Smith Jul 15, 2014 8:17 AM (in response to EdwardPlantagenet)

Were you trying products that were covered by the trial reset? (not all programs were reset)

http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html
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2. Re: CC 2014 trial expired on first launch!

EdwardPlantagenet Jul 15, 2014 3:15 PM (in response to EdwardPlantagenet)

There's no mention in the email of any products that aren't included. I've tried Illustrator, Premiere and InDesign. Are they in the list?
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3. Re: CC 2014 trial expired on first launch!

John T Smith Jul 15, 2014 4:00 PM (in response to EdwardPlantagenet)

See reply 2 - Re: Why can't I reset my trial like you offered?
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