Did you install the perpetual license or the Creative Cloud license?
If you are using the perpetual license, then you probably typed the license number wrong
Thanks for your feedback. I'm using the perpetual license and I made a "cut" & "past" from my Adobe account where the license code is registered to enter the code, so I assume there is no type error...
The process you’re describing should work ok if your serial number is legit and not pirated/stolen, for the same version of LR 4 vs 5, and the type of LR you downloaded is the same type as what your serial number is for--individual/student-teacher/enterprise/cloud/teams, etc.
Did you buy LR5 from Adobe or from somewhere else?
I bought LR4 full version on Adobe Website and once version 5 was available I purchased the LR5 upgrade on Adobe Website again. I received a new licence key but was asked to enter the LR4 code first and then LR5 code.
This might be the issue as now on the x64-bits version of LR5 registration is expecting only one license key.
Maybe I should try to install first x64-bits of LR4 with the initial code and then try the upgrade.
Are you sure you downloaded the correct version ? If you have a perpetual licence, you need to download the perpetual license executable file (cf https://www.adobe.com/fr/downloads/updates.html or change according to your zone). I had the problem downloading the Creative Cloud file.
LR knows when the key you enter is an upgrade key and will ask for a previous version's serial number.
Things being on 32-bit or 64-bit shouldn't have anything to do with anything other than the amount of memory available to LR.
Finally Adobe support provided me the correction. The version was the right one but I had to follow the steps:
- Remove LR5
- Install LR5
- At the first launch
- Do not select evaluation
- Directly select "enter a license key".
LR5 asked for the first key (upgrade version) and asked for the initial key.
Thanks for your involvement.