Flash player installation problem on MAC

[kbish72]

I have repeatedly tried to download and install Flash player v14 for my MacBook Pro and it constantly hangs at the "Retrieving Install" screen never moving past 0%. Then it times out and says the install has failed. I have also completely wiped old versions of Flash from my system (now NO Flash-enabled sites will work at all--even more frustrating).

Any clues to remedy? Thanks.

[willismark100]

I went through the same thing.

what do?

[Robert_Crews]

The new Adobe Flash 14 installer does not work when you have an automatic proxy set. I've installed many versions of Flash on Mac without problems, but the new v.14 installer would never even start the download. (Of course the installer dmg would download, but when I ran the installer app, the download of Flash would not start, seemingly hanging at "Retrieving Installation"). I tried the uninstaller, which worked great. Then I tried installing v.13, which also worked fine. But I only got v.14 to install after I ... went to System Preferences > Network > Advanced > Proxies and de-selected Automatic Proxy Configuration. Be sure to make a note of your Automatic Proxy URL, because after installing Flash and going back to the network Preference, I saw that the Automatic Proxy Configuration field was blank. But when I re-entered my APC URL, and clicked to select APC, all was well and I had flash installed while still able to browse external web sites when behind my companies firewall.

[kbish72]

Too much math for me! I just re-installed v13 and that seemed to go well. Adobe/Apple need to fix the v14 issue for us plebeians who can't seem to manage proxy configurations.

[Guest]

Why doesn't the company fix the issue or provide a direct contact to their support staff instead of forcing us all to the blogs?????

Is this customer service?  NO!

[johan_nissen]

Great post  Robert.Crewsthx my flash my mac is running flash again but what a lame problem

[oldaggie]

Hi Robert,

I have a similar discussion going re this problem and my auto proxy config is not selected in the first instance so can't even try your proposed solution

[marianazamo]

I need to install Adobe Flash on my Mac 10.9.4, after downloading the intalador asks me for a password, I used my Adobe account password but does not work, and Apple account password either, What I can do?

HELP ME!!!!!!

[jennarud]

The same thing happened to me. its really quite annoying.

have you figured out what to do about it yet?

[oldaggie]

Yep see the solution a download link marked as a correct answer in the discussion. It worked for me.

Good luck

Stu

Regards

Stuart Hemmings

(sent from i-phone

[jennarud]

hi stuart,

i can't find the download link you are talking about...is it in this discussion?

thanks.

[_maria_]

@marianazamo

The password you are being requested for is your Mac user password.  It is not your Adobe ID password.

--

Maria

[RV582]

All you need to do is go to the proxy settings in your internet connection settings and uncheck Auto Proxy settings. Re-run the install and in 5 minutes your done.

[jennarud]

thanks. but none of my proxy settings were checked. all the boxes were unmarked....

still a mystery to me and still can't download it.

[oldaggie]

None of mine were checked either but this link still worked and installed.

Try http://fpdownload.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx. dmg

[oldaggie]

Try http://fpdownload.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx. dmg

[jph2008]

I have installed Flash but there is no application, only Aliases. Please advise.

Thanks

[oldaggie]

This is what worked for me

Try http://fpdownload.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx. dmg

[oldaggie]

This is the link that worked for me when I had a similar problem.

Try http://fpdownload.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx. dmg

[_maria_]

Hello,

We have been able to reproduce the online installer hanging at 'Retrieving Install' when the Automatic Proxy Configuration is set and are working on resolving the issue.

--

Maria