FlashPlayer 13 Plug-in uninstall?

[kevingarnold]

Running WIN7, Trying to uninstall Flash Player 13 and Flash Player 13 Plug-In.

the Player uninstalled but the Plug-In will not. When attempting the uninstall from the control panel, get error:

"Config Data for this product is corrupt. Contact Support."

Any Help would be greatly appreciated!

[jeromiec83223024]

Here's my recommendation.

Download the Flash Player uninstaller:  Uninstall Flash Player | Windows

Restart your machine.  Seriously.  Actually reboot.  It eliminates a bunch of potential variables.

Run the uninstaller.

That will probably take care of it, but just reply if it's not working and we'll help you figure it out.

[kevingarnold]

Jeromie, thanks for feedback. I have already downloaded the uninstaller and copied it to the desktop and ran it. The uninstall shows good but the plug-in is still listed on the control panel.

im thinking something still in the registry...

[kevingarnold]

ANd I rebooted after every uninstall attempt...

[_maria_]

Hi Kevin,

Can you please provide the FlashInstall.log file.  If you have a 32-bit OS, it'll be in C:\Windows\System32\Macromed\Flash.  If you have a 64-bit OS, in addition to the previous location, there will be another file in C:\Windows\SysWOW64\Macrome\Flash. Please follow the How to share a document instructions to sharing the files.

Thank you in advance.

--

Maria

[kevingarnold]

Maria,

thank you for your help but I was able to work through the issue.

Kevin

[_maria_]

Hi Kevin,

Glad you were able to resolve the issue.

--

Maria