18 Replies Latest reply: Jul 25, 2014 7:38 PM by concretenz RSS

    Illustrator CS5 15.0.2 crash when Save for Web and Devices (Mac)

    concretenz-9RYBra Community Member

      Hi baffled with this.

       

      When Saving for Web and Devices in Illustrator CS5 (15.0.2), the application now freezes and has to be force quit.

       

      HOWEVER if I delete the Users/~/Library/Preferences/Adobe Illustrator CS5 Settings/en_GB folder all works well until I quit the application, then the freeze will happen again. I had this happen before so under the advice of Adobe I created a new user and all was fine for that user so I transferred everything across... a laborious task.

       

      So my question now is why now?... what has triggered this AGAIN?...

       

      Hope you can help... anyone.

       

      Running:

      Mac OS X 10.6.6

      Mac Pro tower.

       

       

      Note:

      have uninstalled, reinstalled, updated 15.0.1 - 15.0.2

      have deleted all font caches

      have deleted everything... that could be related...

       

      HOWEVER have narrowed it down to the 'Adobe Illustrator Prefs' file in the Users/~/Library/Preferences/Adobe Illustrator CS5 Settings/en_GB folder

      Please too note this is not the folder permissions issue, am aware of that and have thoroughly checked all permissions, ran disk utility and disk warrior.

       

       

      thanks