5 Replies Latest reply: Aug 13, 2014 11:41 AM by krumlin

Flash CC 2014 unusable on Surface Pro

krumlin Jul 28, 2014 11:14 AM

Flash CC 2014 on Surface Pro with "disable display scaling on high DPI" checked is unusable.

It's difficult to explain the problem, but basically all content within any window (including tool bar window) is pushed to the right, so far that it is inaccessible. I'm not exaggerating when I say it's unusable. No mater how large you make a window, all the information stays outside of it.

This is a serious issue to me, please tell me that Adobe is trying to fix this.

1. Re: Flash CC 2014 unusable on Surface Pro

Nipun Asthana Jul 29, 2014 12:51 AM (in response to krumlin)

Hi krumlin,

Does this happen only when you scale your display or even otherwise. We are already aware of the incorrect scaling issue and are investigating it internally.
We'll let you know once there is an update on the same.

-Nipun
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2. Re: Flash CC 2014 unusable on Surface Pro

krumlin Jul 29, 2014 10:08 AM (in response to Nipun Asthana)

Flash CC 2014 does not function on the Surface Pro 1 whether display scaling is on or off.

When "disable display scaling on high DPI" is checked:
As I mentioned, it looks like the screenshot above (with windows offset to the right). If I were to draw a line with the pencil tool, the line would actually appear offset to the right -inches away from the stylus.

With "display scaling" unchecked:
The windows are not offset in this case, BUT using the pencil tool has a slightly similar effect. As soon as the stylus simply touches the canvas, a line appears from where the stylus is touching reaching across the screen to the right.
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3. Re: Flash CC 2014 unusable on Surface Pro

Sangeeta J Yelamali Jul 29, 2014 11:12 PM (in response to krumlin)

Hi,

Please note that Flash CC 2014 is not compliant with HiDPI retina like displays yet on Windows.And the offset Issue related to pencil and brush on HiDPi devices is reported and being tracked internally,Any progress on this will be conveyed accordingly.

Thanks!
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4. Re: Flash CC 2014 unusable on Surface Pro

krumlin Jul 30, 2014 10:15 AM (in response to Sangeeta J Yelamali)

Do you have plans of fixing the eraser faucet tool in the previous version of Flash?

[Bug] Faucet erases randomly, cannot undo!

I would be happy to use the previous version of Flash, if only I could use the eraser tool!
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5. Re: Flash CC 2014 unusable on Surface Pro

krumlin Aug 13, 2014 11:41 AM (in response to Sangeeta J Yelamali)

Any updates guys?
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