Wrong multilevel list type in printed documentation

Hi Iris.

I also have this issue with all the printed documentation that I generate from RoboHelp. This has occurred in Robohelp 10 and 11, and unfortunately I have never been able to determine the cause or find any tweaks in RoboHelp that offer a a permanent solution.

However, I fix the issue by simply reapplying the Heading 1 style (which has the correct numbering format I want defined in the Heading 1 style in the attached Word template) to the all Heading 1 in the document. I do this for all level of headings I want to fix. You can do this quickly using the Find and Replace box in Word to replace all occurrences of Heading 1 etc, or record or write a macro, since you will need to do this each time you generate a Word document.

For what is is worth you could try deleting the ListGal.dat file which stores your customized lists in the numbering and bullet galleries (on the Home tab) and see if that fixes the problem. It did not fix the problem for me, but still worth a try. You can find info on doing this here:

Removing user-defined Numbered and Multilevel lists in Word 2010 - Microsoft Community

Hope this helps you.

Mark