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1. Re: Cannot create new presets in AME CC 2014
MMeguro Jul 30, 2014 9:55 AM (in response to gibsonjsh)So, AME was working properly before? When did it stop working properly? Do you remember what you were doing between before and after this issue started?
Since AME is crashing on quit and also cannot create a preset, your AME preference may have a wrong access permission somehow and it can be causing AME not able to write anything onto it and making it crash. Could you check the following folders' permissions?
Under a user Documents > "Adobe" > "Adobe Media Encoder" > "8.0" > "Presets"
Can you do "Get Info" on each "Adobe", " "Adobe Media Encoder", "8.0" and "Presets" folders? In the Sharing & Permissions section of each folder info, do you see you have both read and write access to each folder? If not, could you add your self and give it "Read & Write" permission? Does this solve the issue?
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2. Re: Cannot create new presets in AME CC 2014
gibsonjsh Jul 30, 2014 3:23 PM (in response to MMeguro)Yes, AME was working properly before. It seems to have happened after I installed the very latest update to AMECC14, however. I'm not sure if that's what did it in though.
This is what I'm seeing – "Presets" isn't even a folder, it is an alias file. Could that be my problem? Will AME re-create those files if I just erase all of the "8.0" folder's contents and re-launch AME? I'm confused, because I assumed uninstalling AMECC14 and doing a fresh re-install would do the trick, but maybe not.
Here are my Adobe folder permissions, Adobe Media Encoder folder's permissions, and the 8.0 folder's permissions. I am seeing Read & Write permissions for my username, but for "everyone" it says "Read Only" – could that be an issue as well?
Thanks so much for your help MMeguro!
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3. Re: Cannot create new presets in AME CC 2014
MMeguro Jul 30, 2014 3:31 PM (in response to gibsonjsh)Uninstall actually doesn't remove the Preset folder in order to preserve user custom presets. Could you remove the "Presets" folder you see under "8.0" and retry? Does AME work properly now?
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4. Re: Cannot create new presets in AME CC 2014
gibsonjsh Jul 31, 2014 10:06 AM (in response to MMeguro)"Presets" unfortunately wasn't a folder, but I deleted the alias file, re-installed AMECC14, and it still doesn't work. I checked the Documents folder again for AME and this is what I'm seeing: Screenshot on 2014-07-31 at 11:04:33.png • Droplr
Any ideas of what else I can do to troubleshoot? Thanks so much for your help!
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5. Re: Cannot create new presets in AME CC 2014
MMeguro Jul 31, 2014 11:19 AM (in response to gibsonjsh)Ok. Thanks for trying. Actually, you don't need to uninstall and re-instal AME after deleting the "Presets" alias. Can you delete the "Presets" alias and simply launch AME? This should solve the problem.
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6. Re: Cannot create new presets in AME CC 2014
gibsonjsh Jul 31, 2014 1:07 PM (in response to MMeguro)Thank you so much, that did the trick! Everything is working swimmingly now.
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7. Re: Cannot create new presets in AME CC 2014
MMeguro Jul 31, 2014 2:18 PM (in response to gibsonjsh)Glad AME is now working again!


