10 Replies Latest reply: Jul 30, 2014 11:16 AM by ISAIAS

i need my serial number

ISAIAS Jul 30, 2014 10:04 AM

I bought a subscription by a year of ADOBE MUSE CC since november 2013.

Now I want install ADOBE MUSE CC 2014 but I can't. I need my serial number.

Never I received an email with this information.

Please, send me my serial number because I want run correctly ADOBE MUSE CC 2014 like a program with subscription but not like a program test.

I'm discontented with this issue.

I look for your reply.

1. Re: i need my serial number

mac_heibu Jul 30, 2014 10:10 AM (in response to ISAIAS)

Who wants your serial number?
Installation works with your Adobe ID and password. Since Creative Cloud a serial number is not required.
Go to Creative Cloud Homepage, log in and download the application.
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2. Re: i need my serial number

Gaurav Sharma Jul 30, 2014 10:17 AM (in response to ISAIAS)

Hi

Try the suggestion given here, Adobe Muse CC 2014 asking me for a serial number?
Let us know if that fix the issue.
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3. Re: i need my serial number

ISAIAS Jul 30, 2014 10:18 AM (in response to mac_heibu)

I log in to Creative Cloud and the application Adobe Muse CC 2014 is installed , but doesn't work. It work like a program test but I have a subscription by one year with ADOBE MUSE.

This is my problem.
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4. Re: i need my serial number

hans-g. Jul 30, 2014 10:19 AM (in response to ISAIAS)

Hello ISAIAS,

in addition to mac_heibu's hint: if you have activated your program(s) Adobe has stored various informations already. Without much effort you can have a look and see if something useful is saved for your post:
General info about your Adobe account https://www.adobe.com/account.html and Find your serial number quickly .

As for me, I've had good experiences with the chat. Click your way through the headlines at http://helpx.adobe.com/de/contact.html. I quote from Preran: The chat button is activated as soon as there is an agent available to help.

Hans-Günter
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5. Re: i need my serial number

Gaurav Sharma Jul 30, 2014 10:26 AM (in response to ISAIAS)

You will need to remove any line in your hosts file that contains Adobe servers. This can block your machine from activating Muse.

Mac: /etc/hosts
Win: C:/Windows/System32/drivers/etc/hosts

You'll need to restart Muse after editing and saving the file.
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6. Re: i need my serial number

ISAIAS Jul 30, 2014 10:36 AM (in response to Gaurav Sharma)

Where is the "hosts" in a MAC?

Thanks for your reply.
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7. Re: i need my serial number

ISAIAS Jul 30, 2014 10:36 AM (in response to hans-g.)

Thanks for your help Hans-Günter!
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8. Re: i need my serial number

Gaurav Sharma Jul 30, 2014 10:49 AM (in response to ISAIAS)

Hi,

Click on the "Finder" icon. Select the "Applications" folder
Open the "Utilities" folder and select "Terminal"
Type the following:
sudo nano /etc/hosts
Enter the OS user's associated password when prompted
If any entries in the host file include keywords such as "adobe," delete those entries. These are used for Adobe Licensing.
Press control+o to save the file
Press control+x to close the file
Restart Muse
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9. Re: i need my serial number

ISAIAS Jul 30, 2014 11:13 AM (in response to Gaurav Sharma)

Thanks so much Gaurav Sharma!!

Now the ADOBE MUSE CC 2014 functioned correctly!!
Thanks for your patience and time!

Now I want mark your reply like CORRECT but I don't know how

Please help me in this detail.

I'm sorry by my ignorance.
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10. Re: i need my serial number

ISAIAS Jul 30, 2014 11:16 AM (in response to ISAIAS)

I did it!!

Thanks again!!
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