3 Replies Latest reply: Aug 1, 2014 9:25 AM by Chris Bank - ReflowDev

Installation - stuck on initializing

jc14 Jul 31, 2014 7:06 AM

Can't seem to get it to install, get as far as 'initializing installer' but progress bar just sticks there. Have tried restarting computer and trying again. Doesn't even let me cancel it, becomes non-responsive?

1. Re: Installation - stuck on initializing

Chris Bank - ReflowDev Jul 31, 2014 4:53 PM (in response to jc14)

Sorry you are having problems. Is this on mac or windows? Is it downloading from creative cloud correctly or is it not even getting that far? Are you using the latest version of the creative cloud app. It should be Version 1.7.1.418 released on 7/24/2014. Are you able to install other apps from the creative cloud app?

Hopefully we can get you unstuck,
Chris
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2. Re: Installation - stuck on initializing

jc14 Aug 1, 2014 1:45 AM (in response to Chris Bank - ReflowDev)

Brilliant - installing Creative Cloud worked. All apps previously installed via disk.
Thanks,
J
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3. Re: Installation - stuck on initializing

Chris Bank - ReflowDev Aug 1, 2014 9:25 AM (in response to jc14)

Awesome! Glad you're on your way. Have fun with it and thanks for using Reflow!

Chris
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