I would recommend that you call Support and make sure they see the problem. They are the best resource you have for identifying what is causing this change in behavior and how to resolve it. 800-945-9120
This is certainly not expected.. But this doesn't look like an FLV that Adobe Connect would make.. Even your toolbar at the bottom is visible at all time. Is this happening with every FLV that you create?
Can you please share a link to one of you sample recordings(without any personal content) where you are able to reproduce this? I would like to make an FLV myself to see what might be the issue..
@Sameer, you seem to have missed the main point: the fact that you see elements of my desktop in the created recording is EXACTLY THE PROBLEM.
Let me be clear: I created a meeting. That recording was just of someone else's sharing of a presentation. It happened to be a Max, so no windows desktop was recorded. THEN I tried to create an FLV from that, and THAT's when I saw that the recorded FLV (created by the "make flv" tool in Connect) had mistakenly recorded part of my own screen. THAT is what's incorrect. It had never happened before, in over 250 sessions I've had and produced recordings from, but now it happens whenever I create an FLV from a recording.
Let me add also that you can view the meeting recording FROM WHICH I was making the flv here: http://experts.adobeconnect.com/p6vtmdknx1n/
You can see clearly that you cannot view the desktop in that meeting recording.
We have tried with so many recordings on multiple machines, but not able to reproduce the issue in-house.. There must be a specific setting(resolution?) on your particular machine which is causing this. Since we dont have access to such a system it is very difficult to debug further.
Can i request you to try making offlines on other computers as well and if it doesn't reproduce there, try to find out the difference between the 2 machines.. Any help will be gold-dust for us.
Thanks in advance!
There was one incident where we were able to see this ourselves.. Bug# 3810399 is logged for the same and is currently being debugged. Will let you know once i have any update regarding the same.
We have a workaround for your issue. Please turn on the 'Aero' theme on your machine.
Control Panel\All Control Panel Items\Personalization
[Or go to desktop, right-click, Personalize]
In the personalize screen, choose any of the ‘Aero’ themes:
This will resolve your issue of FLV capturing extraneous things.
We agree that this should work for Non-Aero mode too and hence we will be getting the bug fixed. Till then please use Aero mode to avoid this issue.
Hope this helps!