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No "Place Signature" Option in Acrobat XI Pro

New Here ,
Jan 15, 2014 Jan 15, 2014

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I use Acrobat XI Pro.  When I click the "Sign"  Button I do not get the  I Need to Sign, Fill & Sign, Place Signature  Menu Options like I do using another computer in Acrobat Reader XI.  Why?  Or, alternatively how do I activate those convenient options in Pro?  When I click on the "Sign"  Button in Pro, I get "Sign With Certificate" Options...but nothing that would allow me to simply place graphic signature file like in Reader.

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Security digital signatures and esignatures

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correct answers 1 Correct answer

Adobe Employee , Sep 19, 2014 Sep 19, 2014

Hi dpcee and toonr

Can you please check if you have the following registry setting on the machine on which you don't see "I Need to Sign" and "Get Others to Sign" options in the Sign pane inside Acrobat.

[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\11.0\Workflows]

"bEnableAcrobatHS"=dword:00000000

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LEGEND ,
Jan 15, 2014 Jan 15, 2014

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There are a number of possibilities, including:

1. Security restrictions that would prevent it

2. The presence of a digital signature field (signed or unsigned)

3. The document is Reader-enabled

4. It's a form that has a button with a Sumbit Form action

5. Something else

If you can post the document somewhere and include a link, we could tell you the specific reason if none of the above help.

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New Here ,
Jan 15, 2014 Jan 15, 2014

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Thanks for the reply.  But there is no one document to post...the document doesn't make any difference, I've checked with no document and several I created and those menu items aren't listed in Pro.  If overall security restrictions could be it, then that is a possibility.   My IT specialists are suggesting that option must not be available in the PRO Version, but it is hard for me to believe that the free Acrobat Reader XI  has such an easy and convenient signature option that wouldn't also be included in the Professional Version.  It just seems strange when I press the SIGN Button in Pro, I only get the "Work with Certificates"  submenu option.  In Reader, the submenu options are:  "I Need to Sign" , "Get Others to Sign" and "Work with Certificates".  Anyway, I appreciate your help and suggestions.

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LEGEND ,
Jan 15, 2014 Jan 15, 2014

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I see, and the EchoSign e-signature tools should be available in Acrobat (10/11) unless one of the reasons included above is preventing it. But it sounds like the "I Need to Sign" panel is missing entirely. I don't see in the reference that lists the features the can be locked down that it's possible to remove the e-signing tools but not the digital signature tools. You can remove the Sign pane entirely though. Could still be possible though.

I would check to see if there are any updates available (Help > Check for Updates), then try a repair (Help > Repair Acrobat Installation), and then consider a reinstall followed by updates to the latest version.

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Advocate ,
Jan 22, 2014 Jan 22, 2014

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Are you saying that in your copy of Acrobat 11 Pro when you click on "Sign" button on the right side you get only "Work with Certificates" group but not "I need to Sign" and "Get Others to Sign" groups? This is very strange. I never saw that. AFAIK there is no way to remove these groups from the "Sign" panel. Is it possible that you see "I need to Sign" and "Get Others to Sign" groups but they are collapsed? If you see this text click on the small arrow to the left of the group's name and see if it expands. If you do not see the names of these groups, please, attach a sceenshot.

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New Here ,
May 07, 2014 May 07, 2014

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I am experiencing this as well - my workstation is running Win 7 Pro, Acrobat Pro XI.  Laptop is running Win 7 Enterprise.

Created and and signed a document on the laptop - had to use Sign with Certificate in the Work with Certificates group.

There there are no I Need to Sign or Get Others Sign groups.

Opening the same signed PDF on my workstation, I have the I Need to Sign & Get Others to Sign groups, as well as the Work with Certificates group.

Another difference, when signing from my Win 7 Pro desktop, when I place signature, I need to provide my ID password.  I do not have to do this when signing from the Win 7 Enterprise laptop.

The Acrobat Pro XI versions are both 11.0.06

acrobatXIpro_win7pro_win7ent.png

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Advocate ,
May 07, 2014 May 07, 2014

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There are preferences under HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices that control EchoSign features. Check if any of them are disabled on the machine where you do not see "I Need to Sign" and "Get Others Sign" groups.

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New Here ,
May 08, 2014 May 08, 2014

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Thank you for the suggestion - I checked both of my installations, and the cServices entry doesn't exist in either.

Are the "I Need to Sign" and "Get Others to Sign" groups only necessary for Echosign?   We are using the signing functionality internally - and don't actually use the Echosign service.

We can sign documents using the Sign with Certificate action under the "Work with Certificates" group, but in preparing documentation for end users within our organization, I'm trying to determine why the groups appear on one installation and not another.  So far, the only difference I can see is the operating system - Windows 7 Professional shows all groups, while Windows 7 Enterprise does not.

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Advocate ,
May 09, 2014 May 09, 2014

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There are might be other preferences that control enablement of these groups but I was unable to find them in the documentation. I know that Win7 version is not related to that. I have Win7 Enterprise and all groups show up.

BTW, do you have Flash installed on both machines? Or perhaps you have it installed on both but it is disabled on one of them?

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New Here ,
May 09, 2014 May 09, 2014

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Flash is installed and functioning on both machines, although the version is not in sync.  One is running version 12.0.0.77, while the other is running 13.0.0.206.

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Explorer ,
Jun 26, 2014 Jun 26, 2014

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We are also experiencing this issue, but checked the OS -- the two computers in question have Windows 7 Professional, and one is missing same options.  The one with the options is v. 11.0.06, and the other is v. 11.0.03.

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New Here ,
Aug 11, 2014 Aug 11, 2014

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In my Acrobat XI Pro I see the I Need to Sign group but all selections are gray.  The document's security allows for signatures but changing the document is not allowed.  I assume that is why I cannot add a signature.

Am I correct?

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LEGEND ,
Aug 11, 2014 Aug 11, 2014

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What it's really saying is it allows for digital signing, but this doesn't mean it allows e-signing, which is what the "I Need to Sign" panel is all about.

If you click "Work With Certificates", does it allow you to "Sign with Certificate"?

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New Here ,
Aug 11, 2014 Aug 11, 2014

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Nope. Still see all selections as gray.

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Adobe Employee ,
Sep 19, 2014 Sep 19, 2014

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Hi dpcee and toonr

Can you please check if you have the following registry setting on the machine on which you don't see "I Need to Sign" and "Get Others to Sign" options in the Sign pane inside Acrobat.

[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\11.0\Workflows]

"bEnableAcrobatHS"=dword:00000000

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New Here ,
Nov 03, 2014 Nov 03, 2014

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I have the exact same problem: https://answers.acrobatusers.com/ViewQuestion.aspx?questionId=218417&tc=352004701102910201413308&act...

The "I need to sign" panel does not appear. Is there some sort of fix or plugin I can run? I've tried reinstalling the program through my IT department as well.

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New Here ,
Apr 16, 2015 Apr 16, 2015

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PulkitJ's reply is the correct answer. I encountered the same problem and now it is resolved.

A side note for x64-based Windows: look up the registry in

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\11.0\Workflows

instead (because acrobat is 32-bit), and delete the "bEnableAcrobatHS" value.

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New Here ,
May 13, 2015 May 13, 2015

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Thank you gjian!  This is exactly what I needed.

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New Here ,
Jun 04, 2015 Jun 04, 2015

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What if there is no "bEnableAcrobatHS" value in the registry, it only has (Default) REG_SZ and bEnableRTCPart REG_DWORD

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Guest
Nov 25, 2014 Nov 25, 2014

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I am having same problem. I have been able to add my digital signature. Now the option disappeared under Tools.

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New Here ,
Aug 05, 2015 Aug 05, 2015

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Is there something else I can do besides hacking the registry? I've got 30 users with this issue. Is it an installation problem?

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