0 Replies Latest reply: Aug 12, 2014 1:24 PM by suzanne@walsh RSS

    Infinite buffering at start of mp4

    suzanne@walsh Community Member

      We are using Strobe Media Playback with Adobe Media Server - video on demand - with mp4 files.  I have a series of six videos of which one does not play - it gets hung up in the initial buffering cycle and does not proceed past that point.  If the user manually progresses the timeline, the video will stop buffering and then proceed to play.  The six videos were recorded during the same time-frame and share the same settings and attributes, so I can't understand why the one video does not play.  Can I please receive some help in troubleshooting? Please let me know if additional information is needed. Thank you in advance for your help and direction!