5 Replies Latest reply: Aug 12, 2014 5:47 PM by Babaa RSS

    Unable to open Adobe Creative Cloud. Please Help! Don't know what I am doing.

    Babaa Community Member

      I quit out of the CC icon on the Apple Toolbar and couldn't get it to reappear yesterday. Today it has appeared but it is 'inactive', ie. in grey. When I position my mouse to it, I get the 'spinning colour wheel of death'. To make things worse, I then couldn't get the app to open from Applications. I got the error:

       

      Screenshot 2014-08-08 23.01.17.png


      I then tried to uninstall the app, and reinstall it from the site, and received this message:

      Screenshot 2014-08-08 23.22.32.png

      I don't know where it's opened, and now I trashed the app to be able to reinstall the Creative Cloud app, but am receiving the same message.

      Someone please help! It's driving me nuts!!