6 Replies Latest reply: Sep 19, 2014 7:45 AM by janefrasier RSS

    Reader XI - Forms crash

    janefrasier Community Member

      I am the Software Support Specialist for a library system. I have 2 librarians who have reported that when they are typing in a form it often just locks up. They might be typing, going from one field to the next, saving. One of the women has this happen on 2 different computers that she uses. When this happens, this appears in the eventviewer.

       

      Log Name: Application

      Source: Application Error

      Date: 8/11/2014 8:17:19 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer: LSCCATH178.jeffco-lib.org

      Description:

      Faulting application name: AcroRd32.exe, version: 11.0.6.70, time stamp: 0x52b528e2

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x0000004b

      Faulting process id: 0xcf0

      Faulting application start time: 0x01cfb56ec1a9f751

      Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe

      Faulting module path: unknown

       

      This could happen several times in an hour. Two of the computers are running 11.0.03 and one has 11.0.06. They are both running Reader outside of a browser. One one tried Reader, Edit, Preferences, Security Enhanced, and unchecking Enable enhanced security. I checked to see that Protected mode was turned off.

       

      Does anyone have any suggestions?