Deploying Flash Player via GPO sometimes results in uninstallation

[d.a.jackson]

We started deploying the Flash Player MSI via Group Policy several months ago, but something we've found is that on some computers, instead of getting updated, Flash Player gets uninstalled entirely and we have to manually reinstall it. Does anyone know what causes this and how to correct it?

[_maria_]

Hello,

We'll need a few log files to investigate this further.  Please provide the following log files:

• FlashInstall.log file from one or more impacted systems.  If the machine is 64-bit, there will be two files.
  • 32-bit OS: C:\Windows\System32\Macromed\Flash
  • 64-bit OS: C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash
• msiexec install log file
  • You'll need to provide the 'log' argument when running msiexec to create the log file.

Since the files will be large, please share them using the How to share a document instructions.

Thank you in advance.

--

Maria