Copy link to clipboard
Copied
I have just updated to Technical Communication Suite 3 which includes RoboHelp HTML 9. I have installed all of the latest updates as of 6/20/2011. I am running Windows 7 Ultimate 64-bit OS, 6GB RAM. Note that I still have RoboHelp HTML 7 installed on the machine.
I can use all of the Technical Communication Suite applications (e.g., FrameMaker 10, PhotoShop CS5, etc) except RoboHelp 9.0. When I attempt to open any project (including the sample projects listed on the Starter screen, I receive the error:
"Unable to open the file c:\users\myname\Document\My RoboHelp Projects\Adobe RoboHelp 9\myprojectfolder\myprojectname\$rhvariable$.htm. Out of memory starting the editor services."
Please let me know if anyone has encountered this error and has resolved it.
Thanks!
Andrea
Copy link to clipboard
Copied
Are you getting this message when you start RH, or when you try to create a new project/open an existing project? Best practices recommend using c:\projects\\ as your location.
Copy link to clipboard
Copied
Hi Jeff,
I am getting this error message.
Copy link to clipboard
Copied
@kirankatekar24 – what are you doing when you receive this message? What help output are you trying to create?
Copy link to clipboard
Copied
I found this thread:
The most likely option looks to be how many PUBLISH locations are defined for your project. More information is available (and two more threads) on Peter Grainge's site: http://www.grainge.org: Snippet #136.
The first thread offers a couple of other possibilities if Snippet #136 isn't relevent in your situation.
Amebr