Copy link to clipboard
Copied
If I have 1GB of space on my Macbook, why does my installation cancel and say "not enough disk space?" I have gone through and made space for the installation of Adobe Flash Player but still receive the same message.
HELPPP!!!!!
Hello,
Thank you for your assistance in troubleshooting the 'not enough disk space' error. We've not been able to reproduce the error, but will continue to investigate. In the mean time, please try using the standalone installer, posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section.
Thanks again for your assistance and patience in helping to troubleshoot the installation error.
--
Maria
Copy link to clipboard
Copied
Hello,
Are you using the online installer downloaded from get.adobe.com/flashplayer, or the offline installer? What OS X version do you have?
--
Maria
Copy link to clipboard
Copied
I have the 10.7.5, Im using the one that popped up whenever I tried to watch a video and it said "Blocked-plug." It sent me straight to the Adobe Flash Player download.
Copy link to clipboard
Copied
Hello,
Can you please tun the online installer from the terminal in debug mode to obtain a log file? Instructions are:
Thank you in advance.
--
Maria
Copy link to clipboard
Copied
Hi have the same problem, on my Mac Pro, 10.9.5. This is my host.developer.log file;
Memory Initialized (Maximum)
===============================================================================
Host Version: 3.5.4.26
"/Volumes/Jaap Home/Users/jaap/Desktop/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player" -debug - file -Elevated
System: Intel Mac OS X version 10.9.5
Added url to whitelist (localhost).
Added url to whitelist (solidstatenetworks.com).
Added url to whitelist (snxd.com).
Added read only registry path to whitelist (machine\Software\Microsoft\Internet Explorer\).
Added common name to whitelist (Solid State Networks I, LLC).
Extracting skin file (/app.config.xml)
Added url to whitelist (get.adobe.com).
Added url to whitelist (get2.adobe.com).
Added url to whitelist (aihdownload.adobe.com).
Added url to whitelist (airdownload.adobe.com).
Added url to whitelist (ardownload.adobe.com).
Added url to whitelist (download.macromedia.com).
Added url to whitelist (fpdownload.macromedia.com).
Added url to whitelist (fpdownload2.macromedia.com).
Added url to whitelist (fpdownload.adobe.com).
Added url to whitelist (fpdownload2.adobe.com).
Added url to whitelist (platformdl.adobe.com).
Added url to whitelist (platformdl-stage.corp.adobe.com).
Added url to whitelist (wwwimages.adobe.com).
Added url to whitelist (wwwimages.stage.adobe.com).
Added url to whitelist (dlmping.adobe.com).
Added url to whitelist (dlmping2.adobe.com).
Added url to whitelist (dlmping3.adobe.com).
Added url to whitelist (dlmping4.adobe.com).
Added url to whitelist (get3.adobe.com).
Added url to whitelist (get3.stage.adobe.com).
Added url to whitelist (adobetag.com).
Added url to whitelist (promotion.adobe.com).
Added read only registry path to whitelist (machine\SYSTEM\CurrentControlSet\Control\Session Manager\Environment\).
Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\).
Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\).
Added read only registry path to whitelist (machine\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\).
Added read only registry path to whitelist (user\SOFTWARE\Microsoft\Windows\Shell\Associations\UrlAssociations\).
Added read only registry path to whitelist (root\http\shell\open\command\).
Added read only registry path to whitelist (root\https\shell\open\command\).
Added read only registry path to whitelist (root\.htm\).
Added read only registry path to whitelist (root\.html\).
Added read only registry path to whitelist (root\IE.HTTP\shell\open\command\).
Added read only registry path to whitelist (root\FirefoxURL\shell\open\command\).
Added read only registry path to whitelist (root\SafariURL\shell\open\command\).
Added read only registry path to whitelist (root\ChromeHTML\shell\open\command\).
Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\).
Added read only registry path to whitelist (machine\SOFTWARE\Macromedia\).
Added read only registry path to whitelist (user\SOFTWARE\Macromedia\).
Added read/write registry path to whitelist (machine\SOFTWARE\Adobe\Setup\Reader\).
Added read/write registry path to whitelist (machine\SOFTWARE\Wow6432Node\Adobe\Setup\Reader\).
Added common name to whitelist (Adobe Systems, Incorporated).
189 active MIME types
WebServer thread running
WebServer Listening on 127.0.0.1:49512
Browser: AWK 537.78.2
Extracting skin file (mainwindow.config.xml)
Response code set [/mainwindow.html:200:0]
Accept queue size of (5)
Response code set [/images/icon-complete-error.gif:200:0]
Response code set [/images/icon-complete.gif:200:0]
Response code set [/compact.min.js:200:0]
Response code set [/images/icon-blank.gif:200:0]
Response code set [/mainwindow.css:200:0]
Response code set [/images/bg-close-program.png:200:0]
Accept queue size of (4)
Response code set [/images/bg-header-error.gif:200:0]
Response code set [/images/bg-download-bar-full.png:200:0]
Response code set [/images/bg-download-bar-empty.png:200:0]
Response code set [/images/logo-adobe.gif:200:0]
Discovering default browser...
Skin version: 2.0.2.13
Document ready triggered
Extracting skin file (locale/en-us.json)
Extracting skin file (workflow.json)
Unable to extract skin file (locale/gb.json)
Unable to extract skin file (locale/en.json)
Extracting skin file (interop/libdownloader.dylib)
Loading interop library (/var/run/Adobe/AIH.074ceaf5afd8a8b50a846568a102529cbf0a9d8b/libdownloader.dylib)
Memory Initialized (Maximum)
===============================================================================
Downloader Version: 3.5.4.26
Solid Core v0.82 () in use (S11)
Cwd [/Volumes/Jaap Home/Users/jaap/] [00:1D:4F:4B:EF:78]
Torrent Agent: -SC0082-
Torrent Agent: -SD354Q-
Starting manager thread
Manager state changing from (Idle) to (Start)
Manager state changing from (Start) to (Process)
Response code set [/environment.json:200:234]
macroEnvironment (macro) (AEAE): adding macro WorkflowUrl=https://get.adobe.com/flashplayer/webservices/aih/
macroEnvironment (macro) (AEAE): adding macro InstallType=install
macroEnvironment (macro) (AEAE): adding macro InstallName=FlashPlayerInstaller_15
macroEnvironment (macro) (AEAE): adding macro InstallSite=live
macroEnvironment (macro) (AEAE): adding macro CompletionPageUrl=https://get.adobe.com/flashplayer/completion/aih/
mergeWorkflow (merge) (A7D6): retrieving https://get.adobe.com/flashplayer/webservices/aih/?language=en-GB¤tFilename=Install Adobe Flash Player.app&builtinName=FlashPlayerInstaller_15&type=install&site=live
installProducts (products) (DAB1): primary product
installProducts (products) (DAB1): preparing sitecatalyst ping
installProducts (products) (DAB1): primary product
Unable to open file [][00008000](2 : 00000002)
Unable to open file [][00008000](2 : 00000002)
installProducts (products) (DAB1): sitecatalyst offerCount 0
installProducts (products) (DAB1): sitecatalyst siteCatalystOffers 0
installProducts (products) (DAB1): sitecatalyst siteCatalystAcceptedOffers 0
installProducts (products) (DAB1): sitecatalyst primaryProductExitCode -1
installProducts (products) (DAB1): sitecatalyst primaryProductIsComplete false
installProducts (products) (DAB1): sitecatalyst primaryProductSiteCatalystCode
installProducts (products) (DAB1): sitecatalyst pageName ACDC_FP_AIH_Launched
installProducts (products) (DAB1): sitecatalyst channel ACDC_FlashPlayer
installProducts (products) (DAB1): sitecatalyst prop1 AIH
installProducts (products) (DAB1): sitecatalyst prop2 ACDC Downloads
installProducts (products) (DAB1): sitecatalyst prop3 get.adobe.com
installProducts (products) (DAB1): sitecatalyst prop4 en
installProducts (products) (DAB1): sitecatalyst prop5 en:undefined
installProducts (products) (DAB1): sitecatalyst products ;FlashPlayer_AIH
installProducts (products) (DAB1): sitecatalyst eVar73 ACDC_FlashPlayer
installProducts (products) (DAB1): sitecatalyst eVar74
installProducts (products) (DAB1): sitecatalyst events event96
installProducts (products) (DAB1): completion page url https://get.adobe.com/flashplayer/completion/aih/
installProducts (products) (DAB1): preparing sitecatalyst ping
installProducts (products) (DAB1): primary product
Unable to open file [][00008000](2 : 00000002)
Unable to open file [][00008000](2 : 00000002)
installProducts (products) (DAB1): sitecatalyst offer results (isDual false oLen 0):
installProducts (products) (DAB1): sitecatalyst installedCode failedCode offerCode
installProducts (products) (DAB1): sitecatalyst allInstalled true allFailed true
installProducts (products) (DAB1): sitecatalyst numInstalled 0 numFailed 0
installProducts (products) (DAB1): sitecatalyst offerCount 0
installProducts (products) (DAB1): sitecatalyst offerCount 0
installProducts (products) (DAB1): sitecatalyst siteCatalystOffers 0
installProducts (products) (DAB1): sitecatalyst siteCatalystAcceptedOffers 0
installProducts (products) (DAB1): sitecatalyst primaryProductExitCode -1
installProducts (products) (DAB1): sitecatalyst primaryProductIsComplete false
installProducts (products) (DAB1): sitecatalyst primaryProductSiteCatalystCode
installProducts (products) (DAB1): sitecatalyst pageName ACDC_FP_AIH_Unknown_Reason_exitcode=-1
installProducts (products) (DAB1): sitecatalyst channel ACDC_FlashPlayer
installProducts (products) (DAB1): sitecatalyst prop1 AIH
installProducts (products) (DAB1): sitecatalyst prop2 ACDC Downloads
installProducts (products) (DAB1): sitecatalyst prop3 get.adobe.com
installProducts (products) (DAB1): sitecatalyst prop4 en
installProducts (products) (DAB1): sitecatalyst prop5 en:acdc_fp_aih_launched
installProducts (products) (DAB1): sitecatalyst products ;FlashPlayer_AIH
installProducts (products) (DAB1): sitecatalyst eVar73 ACDC_FlashPlayer
installProducts (products) (DAB1): sitecatalyst eVar74
installProducts (products) (DAB1): sitecatalyst events
actions not defined for (products) in (installProducts)
Notification center caught unhandled exception: 'undefined' is not an object (evaluating 'a.args.actions.length')
completion page url https://get.adobe.com/flashplayer/completion/aih/?exitcode=-1
Launching browser from shell..
Url: https://get.adobe.com/flashplayer/completion/aih/?exitcode=-1
Accept queue size of (3)
Response code set [/images/button-left.png:200:0]
Response code set [/images/button-right.png:200:0]
Response code set [/images/button-center.png:200:0]
Manager state changing from (Process) to (Stop)
Manager state changing from (Stop) to (Stopping)
Manager state changing from (Stopping) to (Shutdown)
Storage active (0/10):
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
Manager state changing from (Shutdown) to (Idle)
Manager thread shut down successful
Maximum Memory in use (232 / 3065k)
===============================================================================
WebServer thread shut down successful
Maximum Memory in use (2265 / 5125k)
===============================================================================
Many thanks
Copy link to clipboard
Copied
Hello,
Thank you for providing the install log file. I've forwarded to the appropriate folks for review. How much disk space is available on your system?
Thank you in advance.
--
Maria
Copy link to clipboard
Copied
Many thanks - My system- and home directories are on separate partitions; I have 48GB available for the system and 180GB available for my user directory. I have tried installing from a setup where home and system are on the same volume but had the same 'no disk space' error, so I don't believe that's a factor.
Copy link to clipboard
Copied
Hello,
After reviewing the install log file, it seems the shim installer you are using is for a previous version of the Flash Player (although, an erroneous error message is being returned. The shim installer is configured to only work with specific versions of Flash Player. The one you are attempting to use is for Flash Player 15 and Flash Player 16 is now the latest version available, therefore, the shim installer for version 15 will not work with version 16. I have made a request to the folks who handle the shim installer to return the correct error message in this situation. Please download the latest shim installer from get.adobe.com/flashplayer.
--
Maria
Copy link to clipboard
Copied
Hi Maria,
Sorry but no, I have been using the current "AdobeFlashPlayerInstaller_16_ltrosxd_aaa_aih" installer all this time. I hope you can advise further. Many thanks.
Copy link to clipboard
Copied
Hello,
Thanks for the additional information. The log file indicates it's version 15 and that's where we got the version from. Do you happen to have a previous version of the shim installer on your system?
--
Maria
Copy link to clipboard
Copied
I'm not quite sure what that means; I have only attempted the install from the .dmg file on my desktop, downloaded from get.adobe.com/flashplayer.
Copy link to clipboard
Copied
Hello,
Thank you for your assistance in troubleshooting the 'not enough disk space' error. We've not been able to reproduce the error, but will continue to investigate. In the mean time, please try using the standalone installer, posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section.
Thanks again for your assistance and patience in helping to troubleshoot the installation error.
--
Maria
Copy link to clipboard
Copied
I am pleased to say that the 'standalone installer, posted at the bottom of the Installation problems | Flash Player | Mac page' did the trick - at last, after many, many hours of trying in all manner of ways. I am so glad you referred me to it, thank you very much.