4 Replies Latest reply: Aug 14, 2014 10:15 AM by MikeFromMesa RSS

    Has anyone seen this PS behavior?

    MikeFromMesa Community Member
    MikeFromMesa Aug 14, 2014 5:36 AM

      I am running Photoshop CC 2014 on a Mac running Mountain Lion (10.9.4) and, until about 3 weeks ago, had no problems. Then, quite suddenly, Photoshop started crashing every time I exited. It does not matter if I have done any work or not - simply starting Photoshop and then exiting results in a crash. It does not matter if my system is busy or not, if it has been running for a while or only just booted.

       

      I have made sure PS was updated to the latest version, I have uninstalled and reinstalled both PS and Bridge and tried PS when run from Bridge, when called from a 3rd party editor and when run alone. Every time I run PS and exit, I get a crash report. I have submitted quite a few of these reports to both Apple and Adobe but, after about a half-dozen such reports, I stopped because doing the reporting takes quite a bit of time and it is constant - run PS, get a crash.

       

      My MBP is a Retina screen, has 512 GB of SSD and 16 GB of RAM. Here is some of the crash information:

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

      Exception Type:  EXC_CRASH (SIGABRT)

      Exception Codes: 0x0000000000000000, 0x0000000000000000

      Application Specific Information:

      Assertion failed: (!pthread_mutex_lock(&m)), function lock, file ../../source_library/boost_libraries/boost/thread/pthread/recursive_mutex.hpp, line 110.

       

      Has anyone else seen this? It is really annoying and, since I cannot seem to figure out what the problem is, I have been forced to re-install PS CS5.1 (on Windows) and run it instead.

       

      Thanks for any help.

        • 1. Re: Has anyone seen this PS behavior?
          JJMack Community Member
          JJMack Aug 14, 2014 5:40 AM (in response to MikeFromMesa)

          Have you tried resetting you Photoshop Preferences?  They normally are not remove or replaced when you un-install and re-install they survive and may be the cause of your Problems.

          • 2. Re: Has anyone seen this PS behavior?
            MikeFromMesa Community Member
            MikeFromMesa Aug 14, 2014 6:12 AM (in response to JJMack)

            > Have you tried resetting you Photoshop Preferences?

             

            How would I do that? When I open my Preferences there is a button under General to reset all of my Warning Dialogs but I do not see any way to reset all of my Preferences. Since I have made no changes to them, at least lately, I would be happy to try this if I could see how to do it. Can you help me?

            • 3. Re: Has anyone seen this PS behavior?
              JJMack Community Member
              JJMack Aug 14, 2014 7:00 AM (in response to MikeFromMesa)

              When you start Photoshop clicking its icon immediately press and hold CMD+Option+Shift.  If you do it in time Photoshop will prompt you with. Do you want your Photoshop Preferences deleted.  Reply yes.

              • 4. Re: Has anyone seen this PS behavior?
                MikeFromMesa Community Member
                MikeFromMesa Aug 14, 2014 10:15 AM (in response to MikeFromMesa)

                > When you start Photoshop clicking its icon immediately press and hold CMD+Option+Shift.  If you do it in time Photoshop will prompt you with. Do you want your Photoshop Preferences deleted.  Reply yes.

                 

                Before I saw this reply I noticed one of the FAQs on the web site gave the location of the preferences file and suggested that removing it will cause PS to generate a new default set. Because of your earlier reply I did this and it did indeed solve the problem.

                 

                Thanks to your second reply I now have a way to do this without hunting up the actual preferences file itself. Thank you for the information.