Flash Player Continuously Needs To Be Reinstalled

[ArtHome5b]

I cannot count the number of Flash Player crash reports I've submitted. It has to be over 1000!
I now have to uninstall then reinstall Flash Player at least 3 times daily. There is something drastically wrong with this player.

Does anyone pay attention to the crash reports?

I generally love adobe products and was a flash content developer nearly a decade ago. Now it's total garbage!!!!!!!!!!!!!!

[jeromiec83223024]

I've branched your post off to a unique discussion so that we can help you get it resolved.  The behavior you're describing is not normal, nor widespread.

Some basic information about your system would be helpful:

Operating System and Version

Browser and Version

Flash Player Version

Anti-Virus/Anti-Malware/Software Firewall/Capture Flash Video plug-ins and versions

Is this an IT-managed laptop issued by your employer or might otherwise have non-standard group security policies?

Can you describe the behavior that leads you to need to re-install?  Please be as specific as possible.

If the crashes are specific to certain websites or content, direct links and step-by-step instructions for reproducing the problem would be very valuable.

If you're using Firefox, please submit a few of the recent crash reports, and share the links with me.  They're generally pretty informative.

To do this, do the following:

In the address bar, type: about:crashes

You'll see a list of links with upper-case hashes.

Click one (or right-click and open in new tab) and it will submit the report to Firefox.  You don't really need to wait for it to process.

The link will change to another hash, and will start with "bp-"

Right click that link and choose Copy Link Location

Paste a few of those in a reply here.

The contents of the following pages would also be helpful (you can just copy/paste them into a reply here):

about:support

about:plugins

If the crashes are specific to Video or 3D games, try disabling hardware acceleration.  If the crashes go away, we should look at your graphics driver information to see if a more current driver will help.

To do this, do the following:

Right-Click on some Flash content

Choose Settings

Click the Left-Most tab

Uncheck Use Hardware Acceleration

Reload the page.

If none of those things work, try blowing away all of the stored Flash data, by doing the following:

Launch Settings/Control Panel > Flash Player

Click Advanced

Under Browser Settings and Data, choose Delete All

Click the Storage Tab

Click Delete All

Okay, that should get us pretty close to identifying the root-cause.

[ArtHome5b]

Thanks for replying. After sending literally hundreds of crash reports this is a step in the right direction.

I just discovered the turning off hardware acceleration a couple days ago. I did that. I'm using Beta 15.

I'll try your next suggestions as soon as I'm able.

This problem is far more widespread than you may imagine. I've talked to may users having the same difficulties.

[jeromiec83223024]

After disabling Hardware Acceleration, are your issues resolved, or are you still encountering a situation where you need to reinstall continuously?

[ArtHome5b]

They are resolved for a short time. Usually hours. Then reintall is required.

Sent from Yahoo Mail on And aroid

[jeromiec83223024]

But I still don't understand why you're making the decision to reinstall.  Is something happening that indicates to you that the binary has been corrupted?  My working theory is that something (most likely the GPU drivers) are getting into a bad state, and rebooting would have the same effect.  Anyway, looking forward to the details I asked for above.  Looks like you're on your phone, so you're probably not home, but I'll try and get back to you this weekend if I see a response come in with details.

[ArtHome5b]

I reinstall because if I encounter a video I get the Flash crash report screen. Refreshing the page does not fix the problem. Shutting down the browser and restarting that ( usually Firefox, less often Chrome ) doesn't fix it either. I do have a lot of software installed since I'm a video editor. Reinstalling Flash, ( because I've done it literally hundreds of times ) is easier than rebooting.
FYI when Flash player crashes the browser seems to "glitch" ever 2-3 seconds like it's trying to reload something. I have 3 relatively new machines. A desktop with Win 7. Another with WIn 8 and a notebook with Win 7. The all have different Video cards. If hardware acceleration is disabled whey would the GPU be an issue? Just asking. I don't know.
Thanks again for replying.

[ArtHome5b]

I have 3 relatively new machines. A desktop with Win 7. Another with WIn 8 and a notebook with Win 7. The all have different Video cards. If hardware acceleration is disabled whey would the GPU be an issue? Flash crashes on each of these machines often.

[sparky1141]

I am also getting the same exact problem. It only started today, any page that I open that requires flash always 100% of the time says "The Adobe Flash plugin has crashed, Reload the page and try again." I have reinstalled and done everything to try to make it work and nothing has. On my plugin update page it shows my flash plugin as fully updated. I have sent probably over 15 crash reports today, and only a few amount because I am tired of constantly seeing the crash page without it ever working. Everything was working fine until today.

[ArtHome5b]

Only 15 Crash reports! LOL you're a Rookie. I've sent hundreds.

[sparky1141]

now it is over 50, I don't know why it happened all of a sudden. Everything was working until yesterday.

[jeromiec83223024]

I really need the detailed information I asked for towards the top of this thread if you'd like me to actually do something useful.  If you just want to vent, that's cool, but it's not going to help me get the problem fixed.

For your convenience, here's the list again:

Operating System and Version

Browser and Version

Flash Player Version

Anti-Virus/Anti-Malware/Software Firewall/Capture Flash Video plug-ins and versions

Is this an IT-managed laptop issued by your employer or might otherwise have non-standard group security policies?

Can you describe the behavior that leads you to need to re-install?  Please be as specific as possible.

If the crashes are specific to certain websites or content, direct links and step-by-step instructions for reproducing the problem would be very valuable.

If you're using Firefox, please submit a few of the recent crash reports, and share the links with me.  They're generally pretty informative.

To do this, do the following:

In the address bar, type: about:crashes

You'll see a list of links with upper-case hashes.

Click one (or right-click and open in new tab) and it will submit the report to Firefox.  You don't really need to wait for it to process.

The link will change to another hash, and will start with "bp-"

Right click that link and choose Copy Link Location

Paste a few of those in a reply here.

The contents of the following pages would also be helpful (you can just copy/paste them into a reply here):

about:support

about:plugins

If the crashes are specific to Video or 3D games, try disabling hardware acceleration.  If the crashes go away, we should look at your graphics driver information to see if a more current driver will help.

To do this, do the following:

Right-Click on some Flash content

Choose Settings

Click the Left-Most tab

Uncheck Use Hardware Acceleration

Reload the page.

If none of those things work, try blowing away all of the stored Flash data, by doing the following:

Launch Settings/Control Panel > Flash Player

Click Advanced

Under Browser Settings and Data, choose Delete All

Click the Storage Tab

Click Delete All

Okay, that should get us pretty close to identifying the root-cause.

[sparky1141]

ok here is the information that you asked for:

OS Name    Microsoft Windows 7 Home Premium

Version    6.1.7601 Service Pack 1 Build 7601

using Firefox 31.0 mozilla 14 - 1.0

using Shockwave Flash 14.0.0.179

using AVG security toolbar 18.1.9.786 and AVG antivirus free

This is my personal laptop.

here are links to several of the latest crashes:

[@ F1398665248_____________________________] - Firefox 31.0 Crash Report - Report ID: b189124c-d2b3-...

[@ F1398665248_____________________________] - Firefox 31.0 Crash Report - Report ID: c1bf4ef3-b9ff-...

[@ F1398665248_____________________________] - Firefox 31.0 Crash Report - Report ID: 46199bc2-e536-...

about:support data:

Troubleshooting Information

This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.

Application Basics

Name     Firefox

Version     31.0

Update History    

User Agent     Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0

Profile Folder    

Enabled Plugins     about:plugins

Build Configuration     about:buildconfig

Memory Use     about:memory

Crash Reports for the Last 3 Days

Report ID     Submitted

bp-70b4d4a7-1479-4e08-8403-bbfe22140816    1 minute ago

bp-46199bc2-e536-4bd2-b827-a2c982140816    1 minute ago

bp-c1bf4ef3-b9ff-40f1-9ded-9ce322140816    5 minutes ago

bp-b189124c-d2b3-47a4-9bd3-c13b92140816    14 minutes ago

bp-ef7f9cd0-7985-4b04-8d55-66d4a2140816    39 minutes ago

bp-71645275-a07b-4d31-91a0-3086f2140815    1 hour ago

bp-8a2c9b48-69aa-4861-8c4b-eabf82140815    1 hour ago

bp-435e3615-8a61-443e-a449-bf47f2140815    1 hour ago

bp-eae73547-24af-45ed-9f08-6ad972140815    2 hours ago

bp-e8e27130-ffe4-44ba-a7ac-d54a82140815    2 hours ago

bp-5eb2a002-8473-482f-870e-5107b2140815    2 hours ago

bp-3385dea9-e8f5-4fae-8816-0bf072140813    2 days ago

All Crash Reports (including 55 pending crashes in the given time range)

Extensions

Name     Version     Enabled     ID

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AVG Security Toolbar    18.1.9.786    true    avg@toolbar

McAfee Security Scan Plus    1.0    true    {e4f94d1e-2f53-401e-8885-681602c0ddd8}

MEGA    2.0.163    true    firefox@mega.co.nz

Skype Click to Call    7.3.16540.9015    true    {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Youtube MP3 Converter    1.9.2    true    2conv@hotger.com

Adblock Plus    2.6.4    false    {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

General Crawler    2.6    false    gencrawler@some.com

TubeSaver    1.130    false    {0542f142-5f60-4584-848e-d272fd771065}

Graphics

Adapter Description    Intel(R) HD Graphics 4000

Adapter Drivers    igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32

Adapter RAM    Unknown

Device ID    0x0166

Direct2D Enabled    true

DirectWrite Enabled    true (6.2.9200.16571)

Driver Date    10-25-2012

Driver Version    9.3.0.0

GPU #2 Active    false

GPU Accelerated Windows    1/1 Direct3D 10

Vendor ID    0x8086

WebGL Renderer    Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)

windowLayerManagerRemote    false

AzureCanvasBackend    direct2d

AzureContentBackend    direct2d

AzureFallbackCanvasBackend    cairo

AzureSkiaAccelerated    0

Important Modified Preferences

Name     Value accessibility.typeaheadfind.flashBar    0

browser.cache.disk.capacity    358400

browser.cache.disk.smart_size_cached_value    358400

browser.cache.disk.smart_size.first_run    false

browser.cache.disk.smart_size.use_old_max    false

browser.cache.frecency_experiment    3

browser.places.smartBookmarksVersion    7

browser.sessionstore.upgradeBackup.latestBuildID    20140716183446

browser.startup.homepage    google.com

browser.startup.homepage_override.buildID    20140716183446

browser.startup.homepage_override.mstone    31.0

browser.tabs.warnOnClose    false

dom.mozApps.used    true

dom.w3c_touch_events.expose    false

extensions.lastAppVersion    31.0

font.internaluseonly.changed    false

gfx.direct3d.last_used_feature_level_idx    0

network.cookie.cookieBehavior    1

network.cookie.prefsMigrated    true

network.http.max-persistent-connections-per-server    4

places.database.lastMaintenance    1408142234

places.history.expiration.transient_current_max_pages    104858

plugin.disable_full_page_plugin_for_types   

plugin.importedState    true

plugin.state.nppdf    2

print.printer_HP_Deskjet_3050A_J611_series.print_bgcolor    false

print.printer_HP_Deskjet_3050A_J611_series.print_bgimages    false

print.printer_HP_Deskjet_3050A_J611_series.print_colorspace   

print.printer_HP_Deskjet_3050A_J611_series.print_command   

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print.printer_HP_Deskjet_3050A_J611_series.print_evenpages    true

print.printer_HP_Deskjet_3050A_J611_series.print_footercenter   

print.printer_HP_Deskjet_3050A_J611_series.print_footerleft    &PT

print.printer_HP_Deskjet_3050A_J611_series.print_footerright    &D

print.printer_HP_Deskjet_3050A_J611_series.print_headercenter   

print.printer_HP_Deskjet_3050A_J611_series.print_headerleft    &T

print.printer_HP_Deskjet_3050A_J611_series.print_headerright    &U

print.printer_HP_Deskjet_3050A_J611_series.print_in_color    true

print.printer_HP_Deskjet_3050A_J611_series.print_margin_bottom    0.5

print.printer_HP_Deskjet_3050A_J611_series.print_margin_left    0.5

print.printer_HP_Deskjet_3050A_J611_series.print_margin_right    0.5

print.printer_HP_Deskjet_3050A_J611_series.print_margin_top    0.5

print.printer_HP_Deskjet_3050A_J611_series.print_oddpages    true

print.printer_HP_Deskjet_3050A_J611_series.print_orientation    0

print.printer_HP_Deskjet_3050A_J611_series.print_page_delay    50

print.printer_HP_Deskjet_3050A_J611_series.print_paper_data    1

print.printer_HP_Deskjet_3050A_J611_series.print_paper_height    11.00

print.printer_HP_Deskjet_3050A_J611_series.print_paper_name   

print.printer_HP_Deskjet_3050A_J611_series.print_paper_size_type    0

print.printer_HP_Deskjet_3050A_J611_series.print_paper_size_unit    0

print.printer_HP_Deskjet_3050A_J611_series.print_paper_width    8.50

print.printer_HP_Deskjet_3050A_J611_series.print_plex_name   

print.printer_HP_Deskjet_3050A_J611_series.print_resolution    5177461

print.printer_HP_Deskjet_3050A_J611_series.print_resolution_name   

print.printer_HP_Deskjet_3050A_J611_series.print_reversed    false

print.printer_HP_Deskjet_3050A_J611_series.print_scaling    1.00

print.printer_HP_Deskjet_3050A_J611_series.print_shrink_to_fit    true

print.printer_HP_Deskjet_3050A_J611_series.print_to_file    false

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print.printer_HP_Deskjet_3050A_J611_series.print_unwriteable_margin_left    0

print.printer_HP_Deskjet_3050A_J611_series.print_unwriteable_margin_right    0

print.printer_HP_Deskjet_3050A_J611_series.print_unwriteable_margin_top    0

privacy.clearOnShutdown.cache    false

privacy.clearOnShutdown.cookies    false

privacy.clearOnShutdown.sessions    false

privacy.donottrackheader.enabled    true

privacy.sanitize.migrateFx3Prefs    true

privacy.sanitize.sanitizeOnShutdown    true

security.warn_viewing_mixed    false

storage.vacuum.last.index    1

storage.vacuum.last.places.sqlite    1407441082

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

JavaScript

Incremental GC     true

Accessibility

Activated     false

Prevent Accessibility     0

Library Versions

    Expected minimum version    Version in use

NSPR    4.10.6    4.10.6

NSS    3.16.2 Basic ECC    3.16.2 Basic ECC

NSSSMIME    3.16.2 Basic ECC    3.16.2 Basic ECC

NSSSSL    3.16.2 Basic ECC    3.16.2 Basic ECC

NSSUTIL    3.16.2    3.16.2

Experimental Features

Name     ID     Description     Active     End Date     Homepage

About:plugin data:

Installed plugins

Find updates for installed plugins at mozilla.com/plugincheck

---

Shockwave Flash

File: NPSWF32_14_0_0_179.dll

Path: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_14_0_0_179.dll

Version: 14.0.0.179

State: Enabled

Shockwave Flash 14.0 r0

MIME Type	Description	Suffixes
application/x-shockwave-flash	Adobe Flash movie	swf
application/futuresplash	FutureSplash movie	spl

Adobe Acrobat

File: nppdf32.dll

Path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Air\nppdf32.dll

Version: 11.0.8.4

State: Enabled

Adobe PDF Plug-In For Firefox and Netscape 11.0.8

MIME Type	Description	Suffixes
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application/vnd.adobe.pdfxml	Adobe PDF in XML Format	pdfxml
application/vnd.adobe.x-mars	Adobe PDF in XML Format	mars
application/vnd.fdf	Acrobat Forms Data Format	fdf
application/vnd.adobe.xfdf	XML Version of Acrobat Forms Data Format	xfdf
application/vnd.adobe.xdp+xml	Acrobat XML Data Package	xdp
application/vnd.adobe.xfd+xml	Adobe FormFlow99 Data File	xfd

Adobe Acrobat

File: nppdf32.dll,nppdf32.dll

Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll

Version: 11.0.7.79

State: Enabled

Adobe PDF Plug-In For Firefox and Netscape 11.0.07

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application/vnd.adobe.pdfxml	Adobe PDF in XML Format	pdfxml
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AdobeAAMDetect

File: npAdobeAAMDetect32.dll

Path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll

Version: 1.0.0.0

State: Enabled

A plugin to detect whether the Adobe Application Manager is installed on this machine.

MIME Type	Description	Suffixes
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Raidcall plugin

File: nprcplugin.dll

Path: C:\Users\Sid\AppData\Roaming\raidcall\plugins\nprcplugin.dll

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State: Enabled

Raidcall plugin

MIME Type	Description	Suffixes
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application/x-java-applet;version=1.1
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State: Enabled

iTunes Detector Plug-in

MIME Type	Description	Suffixes
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QuickTime Plug-in 7.7.3

File: npqtplugin7.dll,npqtplugin6.dll,npqtplugin5.dll,npqtplugin4.dll,npqtplugin3.dll,npqtplugin2.dll,npqtplugin.dll

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State: Enabled

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MIME Type	Description	Suffixes
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video/3gpp	3GPP media	3gp,3gpp
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video/x-mpeg	MPEG media	mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/aiff	AIFF audio	aiff,aif,aifc,cdda
audio/x-aiff	AIFF audio	aiff,aif,aifc,cdda
audio/basic	uLaw/AU audio	au,snd,ulw
audio/mid	MIDI	mid,midi,smf,kar
audio/x-midi	MIDI	mid,midi,smf,kar
audio/midi	MIDI	mid,midi,smf,kar
audio/vnd.qcelp	QUALCOMM PureVoice audio	qcp
application/sdp	SDP stream descriptor	sdp
application/x-sdp	SDP stream descriptor	sdp
application/x-rtsp	RTSP stream descriptor	rtsp,rts
video/quicktime	QuickTime Movie	mov,qt,mqv
video/flc	AutoDesk Animator	flc,fli,cel
audio/x-wav	WAVE audio	wav,bwf
audio/wav	WAVE audio	wav,bwf

Intel® Identity Protection Technology

File: npIntelWebAPIIPT.dll

Path: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll

Version: 2.0.59.0

State: Enabled

Intel web components for Intel® Identity Protection Technology

MIME Type	Description	Suffixes
application/x-vnd-intel-webapi-ipt-2.0.59	npIntelWebAPIipt-2-0

Intel® Identity Protection Technology

File: npIntelWebAPIUpdater.dll

Path: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll

Version: 2.0.59.0

State: Enabled

Intel web components updater - Installs and updates the Intel web components

MIME Type	Description	Suffixes
application/x-vnd-intel-webapi-updater	npIntelWebAPIupdater-2-0	intel_webapi_updater-2-0

Microsoft Office 2010

File: NPSPWRAP.DLL

Path: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL

Version: 14.0.4761.1000

State: Enabled

The plug-in allows you to open and edit files using Microsoft Office applications

MIME Type	Description	Suffixes
application/x-sharepoint	SharePoint Plug-in for Firefox

Microsoft Office 2010

File: NPAUTHZ.DLL

Path: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL

Version: 14.0.4730.1010

State: Enabled

Office Authorization plug-in for NPAPI browsers

MIME Type	Description	Suffixes
application/x-msoffice14	14.0.4730.1010	*

Also I tried disabling the hardware acceleration, but when I right click on a flash content, it didn't give me any option for settings, so I don't know how to go about doing that. Hope this info helps.

[ArtHome5b]

I've had this problem for well over a year. Maybe a couple. Sometimes a new Crash version comes out and the problem disappears for a day or two. A week at the most. Lately it 3 -5 reinstalls a day! I'm really tired of it.

[ArtHome5b]

Jeremy, at the moment after a reinstall several hours ago it's working properly. But please trust me. There are days it happen up to 5 times a day with reinstalls.
Going to Beta 15 seemed to help quite a bit. I was running that for nearly a week before it crashed. V14 was awful and so was almost everything between V 10 and V 13.
I try to get as much info that you requested.

[ArtHome5b]

Typed "about crashes"

Here's one of the many: Don't know if you can access the link?

[@ F_1594962507__________________________________________________________________________] - Firefox...

Is this what you're asking for?

[jeromiec83223024]

We crossed posts, those links are exactly what I'm looking for.  If you have a bunch, can you give me a few?  I'd like to see if it's consistent, or if it's crashing all over the place.

[ArtHome5b]

[@ F1398665248_____________________________] - Firefox 31.0 Crash Report - Report ID: ee4d04bc-c9d1-...

I have  a lot of these recently ^^^^^^^^^

[ArtHome5b]

I tried to past the list of crashes but this reply tool won't let me reply when I do.

[ArtHome5b]

It seems I have many many many of these:

https://crash-stats.mozilla.com/report/index/68ccc492-4ed7-446c-a8ca-448d62140816

[ArtHome5b]

It's looking like all my crashes from today are this type

[@ F1398665248_____________________________] - Firefox 31.0 Crash Report - Report ID: 12c68ca3-65ee-...:

[ArtHome5b]

Are these helping?

[jeromiec83223024]

The first crash signature (F1776344327) is the most interesting, but it's super rare.  The second crash (F1398665248) is just the generic "Flash went away unexpectedly" signature.  It happens for a whole list of reasons, but most commonly because some inter-process communication between Flash and Firefox has detected a hang after 30 seconds, or we've run out of memory or decided that something that the content has asked the VM to do looks like might be malicious, and we pulled the emergency stop instead of trying to risk it and continue.

I'd really like if you could provide the content of about:support and about:plugins.

Thanks,

Jeromie

[ArtHome5b]

Bare with me. I'm trying to screen capture them all. It will take several images.

[ArtHome5b]