cannot install flash player

[westCreston]

Windows 7.  Have tried both version 13 and the latest download.  No install and the "test" box does NOT an error- just stays blank.

[pwillener]

What means "No install"; do you get any error messages?

[westCreston]

No error messages- it acts like the install completed OK, but Flash is not installed.

[pwillener]

So you don't see it in your Programs & Features?

Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

Also, what browser(s) do you use?

[westCreston]

Programs installed shows "Adobe Flash Player 14 Plugin".  Primary browser is Firefox 31, also use IE10.

FlashInstall.log file:

=O====== M/14.0.0.179 2014-08-18+05-07-57.695 ========

0000 00001113 C:\Windows\system32\Macromed\Flash\\* 3

0001 00000010 "C:\Users\Main\AppData\Local\Temp\fp_pl_pfs_installer.exe"

0002 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0003 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0004 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0005 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0006 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0007 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0008 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0009 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0010 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0011 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0012 00001036 Software\Mozilla\Mozilla Firefox 24.0\extensions/Plugins 2

0013 00001036 Software\Opera Software/Last CommandLine 2

0014 00001036 Software\Opera Software/Last CommandLine 2

0015 00001036 Software\Opera Software/Plugin Path 2

0016 00000014

0017 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_14_0_0_179_Plugin.exe

0018 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

0019 00000017 C:\Windows\system32\Macromed\Flash

0020 00000022 C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_14_0_0_179.exe

0021 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

0022 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

0023 00000012

=X====== M/14.0.0.179 2014-08-18+05-08-27.413 ========

[_maria_]

Hello,

You have installed the Flash Player version for non-IE browsers.  If you visit http://helpx.adobe.com/flashplayer with Firefox it should detect Flash player is installed (the log file doesn't indicate errors during installation).

There is a different version of Flash Player for Internet Explorer.  Launch IE and navigate to http://get.adobe.com/flashplayer.  The page will detect the OS and browser and offer the correct Flash Player version for IE.  Download and proceed with installation.

--

Maria

[westCreston]

Hi,

Well it appears the problem is fixed. I have a program which requires flash to run and it gives me the message "This content requires Flash and a link to get Flash".  So I followed the link to download and install flash.  The first time I tried this, nothing happened.  But just tried it again and now everything is OK.  Thanks for your time.

Pete